Service Coordinator

Socket.dev; Reading (Berks County); On-site; USD 42,000 - 64,000; Full time

Job summary

Socket.dev in Reading, PA is seeking a Service Coordinator to streamline service cases from intake to completion while coordinating between service technicians, customers, operations, and finance partners. The ideal candidate is detail-oriented, self-motivated, and capable of both independent work and teamwork in a fast-paced environment, with experience in project coordination and customer service.

Proficiency with Salesforce and basic Office tools is preferred, and experience with monitoring

Qualifications

• High school diploma or equivalent.
• 1 year of project coordinator experience.
• 1 year of customer service experience.
• Salesforce experience preferred.
• SolarEdge/Enlighten monitoring systems experience preferred.
• Ability to develop and maintain positive relationships with third-party vendors and colleagues.

Responsibilities

• Own service cases from intake to completion.
• Maintain communication between technicians, customers, operations, and finance partners.
• Coordinate customer appointments with the service team.
• Manage service calls and emails from customers and partners.
• Review dashboards and reports on systems with issues.
• Update all service cases in Salesforce with current information.
• Ensure timely permission to operate.
• Assist with special projects as needed.

Skills

Project coordination

Customer service

Salesforce familiarity

Vendor relationships

Detail-oriented

Multitasking

Communication

Education

High School Diploma or GED

Tools

Salesforce

Microsoft Word

Excel

Outlook

Adobe

SolarEdge/Enlighten

Job description

Job Summary:

The Service Coordinator is responsible for maintaining proper communication between all parties including service technicians, customers, operations management, and finance partners. The ideal candidate for the Service Coordinator will be detailed oriented, self-motivated, and able to work both independently and as a team.

Supervisory Responsibilities:

None

Duties/Responsibilities:

Maintain overall ownership of all service cases from the intake of a service call, creating cases, resolution, and completion

Maintain proper communication between all parties including service technicians, customers, operations management, and finance partners

Assist with managing cases and coordinating customer appointments with the service team

Manage service calls and e-mails from customers, finance partners, and other departments

Review dashboards and reports on systems that are having issues

Update all services cases with the most up to date information in SalesForce

Ensure timely achievement of permission to operate

Advise customers on system operations and utility concerns; and

Assist with special projects when needed.

Required Skills/Abilities:

High school diploma or equivalent

1 year of project coordinator experience

1 year of customer service experience

Salesforce experience is preferred

SolarEdge/Enlighten monitoring systems experience is preferred

Ability to develop and maintain positive relationships with third-party vendors and colleagues

Detail-oriented with a strong ability to recognize when further clarification is needed

Strong proficiency in organizational & multi-tasking skills

Experience with a variety of computer programs (Word, Excel, Outlook, Adobe, etc.)

Ability to work in a fast-paced environment with a high volume of phone calls, emails, and workload on a consistent basis; and strong work ethic.

Education and Experience:

Physical Requirements:

Prolonged periods of sitting at a desk and working on a computer.

Must be able to lift up to 15 pounds at times.