Service Coordinator (Case Manager III)

City of Norfolk; Norfolk (VA); On-site; USD 54,000 - 56,000; Full time

Job summary

The City of Norfolk's Norfolk Community Services Board seeks a Service Coordinator (Case Manager III) for the Infant and Toddler Connection. You will manage a caseload of children with developmental delays, coordinate services, and support families from intake to transition, ensuring compliance with IFSP processes and federal/state regulations.

A bachelor's degree in a human services field and two years of relevant experience are required; a master's degree is preferred.

Qualifications

• Bachelor's degree in a human services field.
• Two years' experience in a human services field related to the areas of assignment.
• Some assignments may require experience with various client populations.

Responsibilities

• Coordinate with families from intake through assessment, IFSP development, and transition.
• Link families to needed resources and supports (medical services, terapists, groups, preschool special education).
• Contact families monthly to monitor progress and changes in status.

Skills

Service coordination

Case management

Child development understanding

Education

Bachelor's degree in human services

Master's degree preferred

Job description

Norfolk, Virginia is America's most authentic and urban waterfront city. Home to the world's largest naval station and the business, arts, and cultural center of Coastal Virginia, Norfolk has been rated a top place to live, work, play, and raise a family by numerous publications. Working for the City of Norfolk is an opportunity to make a real difference in the lives of others. With our commitment to competitive pay and a strong retirement package, you can do good for your community and do well for yourself. Join a caring workplace that proudly celebrates uniqueness, authenticity, and a shared commitment to improving the lives of our residents.

The Norfolk Community Services Board (NCSB) provides treatment, support, and education to the community with a focus on mental illness, substance use addiction, and intellectual/developmental disabilities. Norfolk CSB provides services to persons in acute crisis as well as integrated, person-centered, and recovery-oriented programming for persons needing assistance and support stabilizing in the community.

Today, the NCSB provides treatment and rehabilitation services to over 6,000 Norfolk citizens yearly. Norfolk CSB seeks team members interested in providing skilled services in a public service environment. We are also seeking persons to join our team that are dedicated to supporting a positive work and treatment environment. Please join us as we instill hope and recovery opportunities for the persons we serve.

The NCSB is seeking a Service Coordinator (Case Manager III) in Infant and Toddler Connection. This position provides Service Coordination for children and families receiving early intervention services through the Infant & Toddler Connection of Norfolk. It manages a caseload of children with developmental delays, atypical development, or medical conditions likely to lead to developmental delays, ensuring families can access the resources needed to help their child reach developmental milestones.

Department Hiring Salary Range: $54,190-$56,087

Essential functions include but are not limited to:

• Service Coordinator (Case Manager III) will work with the family from the initial intake appointment, through assessment, IFSP development, IFSP reviews, annual assessments, and transition.
• Link individuals to needed resources and supports, including medical services, outpatient therapists, support groups, and preschool special education.
• Contact family to check on progress monthly to determine if there are changes in status and if supports are being delivered as expected.
• Coordinate with service provider(s) routinely to ensure child is making progress and IFSP is in compliance with Federal and State regulations.
• Document all components of work in the electronic record within program expected timelines.
• Service Coordination will require travel in the community and home visits at the families' homes and other community locations.

Bachelor's degree in a human services field.

Two years' experience in a human services field related to the areas of assignment. Some assignments may also require specific experience working with various types of client populations.

Preferred undergraduate degree in one of the following areas:

• Allied Health
• Child and Family Studies
• Counseling
• Criminal Justice
• Early Childhood (including growth and development; special education)
• Human Development
• Human Services
• Nursing
• Psychology
• Public Health
• Social Work
• Special Education

Master's degree preferred.

• Valid Driver's License may be required depending on assignment.
• Certification in basic first aid and CPR, depending on area of assignment.
• Must be able to obtain Early Intervention Case Manager certification through DBHDS preferred.