Family Services Supervisor

City of Norfolk, VA; Norfolk (VA); On-site; USD 43,000 - 72,000; Full time

Benefits offered by this job

Signing bonus

Competitive benefits package

Pension plan

Job summary

The City of Norfolk's Department of Human Services seeks a Family Services Supervisor for the Child Protective Services unit. The role plans, monitors, evaluates, and supervises daily activities of Family Services staff and oversees CPS/In-Home and Family Support units, while developing program guidelines and monitoring service delivery.

Minimum qualifications include a Bachelor's degree in Human Services (or 2 years related experience with a Bachelor's in any field), with supervisory experience

Qualifications

• Extensive knowledge of Child Protective Services and related policies.
• Excellent verbal and written communication skills; basic computer skills including data entry and MS Office.
• Excellent interdepartmental collaboration and team-building experience.

Responsibilities

• Supervises the daily work of Family Services staff and CPS/In-Home and Family Support units.
• Monitors service delivery and progress; reviews court plans.
• Develops program guidelines and monitors service delivery.
• Assigns casework to staff; reviews referrals and maintains case management records.
• Represents the program at meetings and completes related duties.
• Assists in recruiting, hiring and retaining qualified staff.
• As CPS leadership team, participates in regional and state meetings.
• Conducts quarterly, semi-annual and annual employee performance reviews.
• Establishes relationships with internal and external stakeholders to achieve goals.
• Collaborates with community agencies, Norfolk Police Department, court systems and interagency groups.

Skills

Child Protective Services

Verbal and written communication

Interdepartmental collaboration

Education

Bachelor's degree in Human Services

Bachelor's degree in any field + 2 years related experience

BSW or MSW desirable

Job description

Description

Norfolk, Virginia is America's most authentic and urban waterfront city. Home to the world's largest naval station and the business, arts, and cultural center of Coastal Virginia, Norfolk has been rated a top place to live, work, play, and raise a family by numerous publications. Working for the City of Norfolk is an opportunity to make a real difference in the lives of others. With our commitment to competitive pay and a strong retirement package, you can do good for your community and do well for yourself. Join a caring workplace that proudly celebrates uniqueness, authenticity, and a shared commitment to improving the lives of our residents.

Description

Norfolk, Virginia is America's most authentic and urban waterfront city. Home to the world's largest naval station and the business, arts, and cultural center of Coastal Virginia, Norfolk has been rated a top place to live, work, play, and raise a family by numerous publications. Working for the City of Norfolk is an opportunity to make a real difference in the lives of others. With our commitment to competitive pay and a strong retirement package, you can do good for your community and do well for yourself. Join a caring workplace that proudly celebrates uniqueness, authenticity, and a shared commitment to improving the lives of our residents.

The City of Norfolk’s Department of Human Services (NDHS) provides a wide range of essential services to its citizens. These services are crucial in supporting the well-being of the community and ensuring that all citizens have access to the resources they need. NDHS is committed to providing such comprehensive support to its citizens.

The NDHS is seeking a Family Services Supervisor for its Child Protective Services unit. The successful candidate will plan, monitor, evaluate and supervise the daily activities of Family Services staff and oversee the Child Protective Services/In-Home and Family Support units. Plans, monitors, evaluate, and supervise the daily activities of the social work staff. Participates in the development of program guidelines and monitors service delivery.

The Ideal Candidate Will Possess

• Extensive knowledge of Child Protective Services, and/or Foster Care and Adoption policies and procedures.
• Excellent verbal and written communication skills; demonstrate basic computer skills including data entry, use of electronic databases as well as Microsoft Word and Microsoft Outlook.
• Excellent interdepartmental collaboration and team building techniques and experience.

Department Hiring Salary Range: $62,732-$71,987

Essential Functions

Essential functions include but are not limited to:

• Supervises the daily work of personnel by planning, evaluating, and supervising daily activities and progress, providing consultation and training new personnel assigned to the unit.
• Monitors service delivery by ensuring case and personnel compliance and progress and reviewing court plans.
• Participates in the development of program guidelines by serving on various committees and teams and developing, implementing and monitoring programs.
• Assigns casework to staff and monitors case activities by reviewing referrals, scanning databases for relevant data, maintaining records of case management, reviewing progress, discussing case activities and preparing written summaries of the case content.
• Performs related duties by providing information and referrals, reviewing and editing reports and representing the program at meetings and functions.
• Assist in recruiting, hiring and retaining qualified staff members.
• As a member of the CPS leadership team, one will take part in regional and state meetings.
• Completes special assignments often under short time frames.
• Assist agency in reviewing performance of key child welfare client outcomes to include child safety outcomes, permanency outcomes, and child and family well-being.
• Conducts quarterly, semi-annual and annual employee performance reviews.
• Establish relationships with internal and external stakeholders to achieve program goals and improve the lives of children and families.
• Requires the ability to work collaboratively with community-based agencies, Community Services Board, Norfolk Police Department, Juvenile & Domestic Relations Court, and Norfolk Interagency Consortium.

Education/Experience

Minimum of a Bachelor's degree in a Human Services field or minimum of a Bachelor's degree in any field and minimum of two years of appropriate and related experience in a Human Services area (Section 22VAC40-670-20 of the Administrative Code of Virginia). Possession of a BSW or MSW degree and a Commonwealth of Virginia Social Worker license are desirable.

Four (4) years' experience in social work/human services. Supervisory experience or work experience in a leadership role.

Additional Information & Requirements

• Valid Driver's License may be required depending on assignment.
• Signing Bonus: This position is eligible for a one-time $5,000 signing bonus for new hires.

Working Hours

Monday through Friday 8:30 - 5:00 p.m., rotating on-call weeknights and weekends.

• Regular full-time and permanent part-time employees may receive paid holidays, vacation and sick leave, employer paid pension plan, basic life insurance, voluntary participation in medical and dental, Section 457 deferred compensation, long-term disability, optional life insurance for self, spouse and children, medical and dependent care reimbursement plans, access to membership in credit union and employer provided parking.
• Special project/grant employees are generally eligible for the same benefits of regular full-time employees; however, retirement, life insurance and participation in health plans vary depending on funding and authorization.
• Temporary/seasonal and part-time employees are generally only eligible for employer provided parking and access to membership in credit union.
• Retirement

If you are hired October 5, 2010, or after to a position with City of Norfolk Retirement System benefits, you will be required to contribute five percent (5%) of your salary toward your retirement benefit. This will be a pre-tax payroll deduction.

If you are hired January 1, 2022, or after to a position with Virginia Retirement System (VRS) benefits, you will be required to contribute five percent (5%) of your salary toward your retirement benefit. This will be a pre-tax payroll deduction.

• The Tuition Assistance Program is established to encourage employees toward continued self-development and education. Permanent full-time and permanent part-time classified, unclassified permanent, full-time special projects, and constitutional employees who have completed six months continuous service will be eligible to apply. The applicant’s school of enrollment must be an accredited institution.

Note

The benefits described above are broad generalizations. The specific benefits that an employee may be eligible for are governed by City regulations, as applicable to job type.

Non-City

Positions listed with a job type designation of "Non-City" are not subject to the benefits descriptions above. Refer to the content of the job posting for information regarding these positions.

Supplemental Questions

01
I understand and will answer the following supplemental questions completely and thoroughly.

02
Do you have the legal right to work in the United States and, upon employment, can you provide documentation to verify this?

• Yes
• No

03
Are you a current or previous City of Norfolk employee?

• Yes - I am a current City of Norfolk Employee
• Yes - I am a previous City of Norfolk Employee
• No - I am not a previous or current City of Norfolk employee

04
If you were referred for this position by a current City of Norfolk employee, please provide the employee's full name, department, and job title, and your relationship to the employee. If not, please indicate by typing "