Family Services Worker II

City of Norfolk; Norfolk (VA); On-site; USD 57,000 - 65,000; Full time

Benefits offered by this job

Signing bonus

Job summary

City of Norfolk is hiring a Family Services Worker II to conduct home studies, assess family needs, and provide protective and supportive services. You will manage cases for CPS and Family Support, prepare service plans, and maintain documentation per Virginia requirements.

The role involves after-hours CPS hotline responses, background checks, affidavits, and court appearances. A Bachelor’s degree in a Human Services field with related experience is required; a BSW/MSW is desirable.

Qualifications

• Minimum a Bachelor's degree in a Human Services field or a Bachelor's degree with two years related experience.
• Possession of a BSW or MSW and Virginia Social Worker license is desirable.
• Two years' experience in social services; CPS experience preferred.

Responsibilities

• Investigates referrals of suspected child abuse/neglect.
• Conducts field visits to homes, schools, hospitals and community settings.
• Works with law enforcement and other partners to investigate and assess cases.
• Determines clients' needs and plans appropriate actions.
• Advises and arranges protection for clients facing stress.

Skills

Strong facilitation skills

Crisis intervention

Good writing skills

Team collaboration

Education

Bachelor's degree in Human Services

Bachelor's degree in any field with 2 years related experience

BSW or MSW desirable

Job description

Norfolk, Virginia is America's most authentic and urban waterfront city. Home to the world's largest naval station and the business, arts, and cultural center of Coastal Virginia, Norfolk has been rated a top place to live, work, play, and raise a family by numerous publications. Working for the City of Norfolk is an opportunity to make a real difference in the lives of others. With our commitment to competitive pay and a strong retirement package, you can do good for your community and do well for yourself. Join a caring workplace that proudly celebrates uniqueness, authenticity, and a shared commitment to improving the lives of our residents.

The DHS is seeking a Family Services Worker II to conduct home studies, assess family needs, and provide protective and supportive services for children, older adults, and individuals with disabilities. This position investigates reports of abuse and neglect, provides case management for Child Protective Services (CPS) and Family Support, and develops service plans tailored to family and individual needs. Responsibilities include maintaining thorough documentation in accordance with local, state, and federal requirements.

Key duties include:

• Investigate validated referrals of abuse and neglect, assessing ongoing safety and risk factors.
• Manage a caseload to ensure timely interviews, documentation, and safe placement options when needed.
• Collaborate with law enforcement and complete background checks as required.
• Prepare affidavits, appear in court, and provide testimony for civil and criminal matters.
• Research and identify appropriate placement options.
• Ensure all documents are scanned and uploaded to the electronic case file.
• Participate in a rotating schedule to respond to CPS hotline calls after hours.

Department Hiring Salary

: $56,900- $65,294

Essential functions include but are not limited to:

• Investigates referrals of suspected child abuse/neglect.
• Conducts field visits to schools, homes, hospitals, and various community settings.
• Works in collaboration with law enforcement, licensing, and a variety of community partners to investigate/assess child abuse/neglect allegations.
• Determines clients’ needs based on interviews and plans appropriate course of action.
• Advises and arranges protection for clients faced with emotional, physical, and environmental stress.
• Refers high and very high-risk families with a history of sexual abuse, chronic abuse/neglect, domestic violence for case management services,
• Must have the ability to be part of a multi-disciplinary team believing that the best solutions come from the families themselves.
• Takes part in family team meetings to assure family empowerment, family involvement and ownership in the service planning process working through to solutions.
• Counsels’ clients to advise them of services available.
• Formulates a variety of court documents,
• Appears in court to advise, recommend, and testify concerning cases,
• Requires knowledge of social work principals and ethics with particular attention to respect and appreciation for family competencies.
• Must have good writing skills.
• Maintains case files and prepares reports as required including OASIS and other local software programs.
• Requires the ability to work collaboratively with community-based agencies, police department and health care providers and court personnel so that the team works as one in the best interest of the family’s needs and wants.
• Provides crisis intervention when necessary.
• Requires strong facilitation skills.

Minimum of a Bachelor's degree in a Human Services field or minimum of a Bachelor's degree in any field and minimum of two years of appropriate and related experience in a Human Services area (Section 22VAC40-670-20 of the Administrative Code of Virginia). Possession of a BSW or MSW degree and a Commonwealth of Virginia Social Worker license are desirable. Two (2) years' experience in social services. Minimum 1-year prior CPS experience preferred.

• Valid Driver's License may be required depending on assignment.
• Signing Bonus: This position is eligible for a one-time $5,000 signing bonus for new hires.