Family Services Supervisor

City of Norfolk; Norfolk (VA); On-site; USD 63,000 - 72,000; Full time

Benefits offered by this job

Signing bonus

Competitive pay

Strong retirement package

Job summary

City of Norfolk is seeking a Family Services Supervisor for its Child Protective Services unit within the Department of Human Services. The role plans, monitors, evaluates, and supervises daily activities of Family Services staff and oversees CPS/In-Home and Family Support units, developing program guidelines and monitoring service delivery.

Ideal candidate has extensive CPS knowledge, excellent communication, and strong collaboration skills; four years in social work with supervisory experience

Qualifications

• Extensive knowledge of Child Protective Services, and/or Foster Care and Adoption policies and procedures.
• Excellent verbal and written communication skills; demonstrate basic computer skills including data entry, use of electronic databases as well as Microsoft Word and Microsoft Outlook.
• Excellent interdepartmental collaboration and team building techniques and experience.
• Four (4) years' experience in social work/human services. Supervisory experience or work experience in a leadership role.

Responsibilities

• Supervises the daily work of personnel by planning, evaluating, and supervising daily activities and progress, providing consultation and training new personnel assigned to the unit.
• Monitors service delivery by ensuring case and personnel compliance and progress and reviewing court plans.
• Participates in the development of program guidelines by serving on various committees and teams and developing, implementing and monitoring programs.
• Assigns casework to staff and monitors case activities by reviewing referrals, scanning databases for relevant data, maintaining records of case management, reviewing progress, discussing case activities and preparing written summaries of the case content.
• Performs related duties by providing information and referrals, reviewing and editing reports and representing the program at meetings and functions.
• Assist in recruiting, hiring and retaining qualified staff members.
• As a member of the CPS leadership team, one will take part in regional and state meetings.
• Completes special assignments often under short time frames.
• Assist agency in reviewing performance of key child welfare client outcomes to include child safety outcomes, permanency outcomes, and child and family well-being.
• Conducts quarterly, semi-annual and annual employee performance reviews.
• Establish relationships with internal and external stakeholders to achieve program goals and improve the lives of children and families.
• Requires the ability to work collaboratively with community-based agencies, Community Services Board, Norfolk Police Department, Juvenile & Domestic Relations Court, and Norfolk Interagency Consortium.

Skills

CPS knowledge

Verbal communication

Written communication

Collaboration

Leadership

Education

Bachelor's degree in Human Services

Bachelor's degree in any field with related experience

BSW or MSW desirable

Tools

Microsoft Word

Microsoft Outlook

Electronic databases

Job description

Norfolk, Virginia is America's most authentic and urban waterfront city. Home to the world's largest naval station and the business, arts, and cultural center of Coastal Virginia, Norfolk has been rated a top place to live, work, play, and raise a family by numerous publications. Working for the City of Norfolk is an opportunity to make a real difference in the lives of others. With our commitment to competitive pay and a strong retirement package, you can do good for your community and do well for yourself. Join a caring workplace that proudly celebrates uniqueness, authenticity, and a shared commitment to improving the lives of our residents.

The City of Norfolk’s Department of Human Services (NDHS) provides a wide range of essential services to its citizens. These services are crucial in supporting the wellbeing of the community and ensuring that all citizens have access to the resources they need. NDHS is committed to providing such comprehensive support to its citizens.

The NDHS is seeking a Family Services Supervisorfor its Child Protective Servicesunit. The successful candidate will plan, monitor, evaluate and supervise the daily activities of Family Services staff and oversee the Child Protective Services/In-Home and Family Support units. Plans, monitors, evaluate, and supervise the daily activities of the social work staff. Participates in the development of program guidelines and monitors service delivery.

The ideal candidate will possess:

• Extensive knowledge of Child Protective Services, and/or Foster Care and Adoption policies and procedures.

• Excellent verbal and written communication skills; demonstratebasic computer skills including data entry, use of electronic databases as well as Microsoft Word and Microsoft Outlook.
• Excellent interdepartmental collaboration and team building techniques and experience.

Department Hiring Salary Range: $62,732-$71,987

Essential functions include but are not limited to:

• Supervises the daily work of personnel by planning, evaluating, and supervising daily activities and progress, providing consultation and training new personnel assigned to the unit.
• Monitors service delivery by ensuring case and personnel compliance and progress and reviewing court plans.
• Participates in the development of program guidelines by serving on various committees and teams and developing, implementing and monitoring programs.

• Assigns casework to staff and monitors case activities by reviewing referrals, scanning databases for relevant data, maintaining records of case management, reviewing progress, discussing case activities and preparing written summaries of the case content.
• Performs related duties by providing information and referrals, reviewing and editing reports and representing the program at meetings and functions.
• Assist in recruiting, hiring and retaining qualified staff members.
• As a member of the CPS leadership team, one will take part in regional and state meetings.
• Completes special assignments often under short time frames.
• Assist agency in reviewing performance of key child welfare client outcomes to include child safety outcomes, permanency outcomes, and child and family well-being.
• Conducts quarterly, semi-annual and annual employee performance reviews.
• Establish relationships with internal and external stakeholders to achieve program goals and improve the lives of children and families.
• Requires the ability to work collaboratively with community-based agencies, Community Services Board, Norfolk Police Department, Juvenile & Domestic Relations Court, and Norfolk Interagency Consortium.

Minimum of a Bachelor's degree in a Human Services field or minimum of a Bachelor's degree in any field and minimum of two years of appropriate and related experience in a Human Services area (Section 22VAC40-670-20 of the Administrative Code of Virginia).Possession of a BSW or MSW degree and a Commonwealth of Virginia Social Worker license are desirable.

Four (4) years' experience in social work/human services. Supervisory experience or work experience in a leadership role.

• Valid Driver's License may be required depending on assignment.
• Signing Bonus:This position is eligible for a one-time $5,000 signing bonus for new hires.

Working Hours:Monday through Friday 8:30 - 5:00 p.m., rotating on-call weeknights and weekends.