Case Manager II

City of Norfolk; Norfolk, Northern (VA, KY); Hybrid; USD 49,000 - 56,000; Full time

Job summary

City of Norfolk seeks a Case Manager II in the Norfolk CSB to provide linked services for adults with serious mental illness and co-occurring disorders. You will assess needs, develop and monitor ISP plans, and coordinate with providers to secure housing, health care, and other supports.

Typical hours are Monday–Friday 8:30 AM–5:00 PM. The Departmental Hiring Salary Range is $49,152–$56,403.

Qualifications

• Bachelor's degree in a human services field or equivalent experience.
• Experience in case management and human services preferred.
• Ability to coordinate services across multiple providers.

Responsibilities

• Completes a face-to-face assessment to determine needs every 90 days.
• Develops an ISP with consumer and family input and updates regularly.
• Links to entitlements, treatment, medical care, housing, and other supports.
• Advocates to procure resources and empowers the consumer toward independence.
• Coordinates services with NCSB and other providers to ensure continuity.
• Makes contact with family to promote ISP implementation and stability.
• Monitors progress and satisfaction with monthly service to the caseload.

Skills

Face-to-face assessment

ISP development

Care coordination

Resource linkage

Interagency collaboration

Education

Bachelor's degree in a human services field

Tools

Driver's License

First Aid/CPR certification

Job description

Norfolk, Virginia is America's most authentic and urban waterfront city. Home to the world's largest naval station and the business, arts, and cultural center of Coastal Virginia, Norfolk has been rated a top place to live, work, play, and raise a family by numerous publications. Working for the City of Norfolk is an opportunity to make a real difference in the lives of others. With our commitment to competitive pay and a strong retirement package, you can do good for your community and do well for yourself. Join a caring workplace that proudly celebrates uniqueness, authenticity, and a shared commitment to improving the lives of our residents.

The Norfolk Community Services Board (NCSB) provides treatment, support, and education to the community with a focus on mental illness, substance use addiction, and intellectual/developmental disabilities. Norfolk CSB provides services to persons in acute crisis as well as integrated, person-centered, and recovery-oriented programming for persons needing assistance and support stabilizing in the community.

Today, the NCSB provides treatment and rehabilitation services to over 6,000 Norfolk citizens yearly. Norfolk CSB seeks team members interested in providing skilled services in a public service environment. We are also seeking persons to join our team that are dedicated to supporting a positive work and treatment environment. Please join us as we instill hope and recovery opportunities for the persons we serve.

The NCSB is seeking a Case Manager II who provides activities and services that assist adults diagnosed with a serious mental illness and co-occurring substance use disorders to access needed psychiatric, medical, substance abuse, social, educational, vocational, and other supports necessary to meeting basic needs and regain independence. Completes documentation in accordance with agency guidelines under the direct supervision of the Program Administrator.

Departmental Hiring Salary Range

$49,152- $56,403

Essential functions include but are not limited to:

• Completes a face-to-face assessment to determine functional limitations, eligibility for service, progress and need areas at least once every 90 days. Face-to-face contact occurs through home visits as often as possible but may also occur in the office, or in another community setting. Initiates dialogue regarding psychiatric and physical health at all face-to-face visits as part of a holistic/integrated approach to care coordination.


• Develops an Individualized Service Plan (ISP) based on assessment information in collaboration with the consumer and, if appropriate, family or significant others. Reviews and updates the ISP at least every 90 days, or more often if needs change. Conducts a complete revision of the ISP at least annually.


• Links to services, resources, and supports specified in the ISP. Examples include linking to entitlements, substance abuse treatment, medical care, food, skill training, housing, etc.


• Assist the individual directly by obtaining the resources needed. Assistance also includes advocating for the consumer to procure needed resources or services, while empowering the individual to be as independent as possible. Primary role of the CM II is to provide linkage to the individual to these needed resources and to follow up on their satisfaction with the linkage.


• Coordinates services and service planning with other providers within NCSB and with other agencies, and private providers, such as psychiatric hospitals, counselors, vocational programs, doctors, etc., and obtains clinical documentation from other providers to ensure continuity of care.


• Makes contact with family or significant others to promote implementation of ISP and community stability.


• Monitors progress, service delivery, physical and mental stability, and consumer satisfaction by providing monthly service to all individuals on assigned caseload. Provides increased frequency of service whenever clinically indicated.

Bachelor's degree in a human services field, or equivalent combination of training and experience.

Experience in a human services field related to the area of assignment, to include work in case management. Some assignments also require specific experience working with various types of client populations.

Preferred Experience

One (1) year of experience in a human services field related to adults.

• Valid Driver's License may be required depending on assignment.


• Certification in basic first aid and CPR, depending on area of assignment.

Work Hours

Monday - Friday 8:30 AM - 5:00 PM