Service Coordinator

Jobtailor; Warsaw (IN); On-site; USD 42,000 - 66,000; Full time

Job summary

Jobtailor in the United States seeks a dedicated case manager to support individuals with developmental disabilities and their families, helping identify needs and coordinate services with multiple agencies.

You will maintain case notes, monitor service quality, and advocate for clients while building trusted relationships and ensuring timely action plans. The role emphasizes independence, confidentiality, and timely communication.

Qualifications

• Bachelor's degree from an accredited college or university or RN license.
• Must live in the service area.
• Reliable transportation and acceptable driving record.
• Must use own vehicle for transportation.
• Reliable internet for telecommuting employees.
• Ability to work with multidisciplinary professionals.
• Effective oral and written communication.
• Ability to work with economically and culturally diverse backgrounds.
• Meet timelines accurately and return calls/emails within one business day.
• Work independently and be resourceful.
• Mathematical skills for budgets.
• Ability to handle confidential information discreetly.
• Advocate for individuals' rights.
• Facilitate and lead an ISP team.
• Preferred experience with intellectual and/or developmental disabilities in a community-based setting.

Responsibilities

• Help people with developmental disabilities identify and obtain services and supports.
• Advocate for, monitor, and evaluate services with individuals, families, or guardians.
• Manage a caseload of varying ages, disabilities, and complexity.
• Build trusting relationships through regular contact and planning.
• Identify needs and create action plans.
• Coordinate federal, state, county, and community programs.
• Prepare Utilization Review requests and service authorizations.
• Monitor and assess the quality, timeliness, and effectiveness of services.
• Document all activities in written case notes within three business days.
• Maintain a minimum of 120 TCM billable hours per month.
• Complete mandated reporting protocols for suspected abuse or neglect.

Skills

Case Management

Advocacy

Utilization Review

Documentation

Budgeting

Education

Bachelor's Degree

Registered Nurse License

Tools

Setworks

Kronos

Therap

Microsoft Office

Job description

• Help people with developmental disabilities and their families identify and obtain needed services and supports
• Advocate for, monitor, and evaluate services with individuals, families, or guardians
• Manage a caseload of varying ages, disabilities, and complexity
• Build trusting relationships through regular contact and planning
• Identify needs and create action plans
• Develop community relationships and support systems
• Research resources, develop new resources, and make referrals to collaborating agencies
• Prepare Utilization Review requests and service authorizations
• Coordinate federal, state, county, and community programs
• Monitor and assess the quality, timeliness, and effectiveness of services
• Conduct monitoring by phone, email, and in-person meetings monthly, quarterly, and annually
• Complete mandated reporting protocols for suspected abuse or neglect
• Document all activities in written case notes within three business days
• Maintain a minimum of 120 TCM billable hours per month
• Complete assigned training and participate in continuing education, conferences, and seminars
• Carry out special assignments or duties

Requirements

• Bachelor's degree from an accredited college or university or Registered Nurse license
• Must live in the service area
• Reliable transportation and acceptable driving record
• Must use own vehicle for transportation
• Valid driver's license
• Proof of personal, valid vehicle insurance
• Reliable internet for telecommuting employees
• Ability to work with multidisciplinary professionals
• Effective oral and written communication
• Ability to use multiple computer formats
• Ability to work with economically and culturally diverse backgrounds
• Ability to meet timelines accurately and return calls/emails within one business day
• Ability to work independently and be resourceful
• Mathematical skills for understanding, reviewing, creating, and maintaining budgets
• Ability to handle confidential information discreetly
• Ability to advocate for individuals' rights
• Ability to facilitate and lead an ISP team
• Preferred experience working with individuals with intellectual and/or developmental disabilities in a community-based setting or related fields
• Preferred experience with case management and documentation applications such as Setworks, Kronos, and Therap
• Preferred multidisciplinary team experience with person-centered plans
• Preferred experience with Microsoft Office Suite

Core Competencies

Demonstrates expertise in case management and advocacy for individuals with developmental disabilities, ensuring effective service coordination and community resource development. Proficient in maintaining documentation, monitoring service quality, and facilitating interdisciplinary collaboration.

Highest-signal resume keywords

• Case Management
• Advocacy for Individuals' Rights
• Utilization Review Requests
• Effective Oral and Written Communication
• Experience with Developmental Disabilities

Hard Skills

• Mathematical Skills
• Documentation Skills
• Action Plan Development
• Monitoring and Assessment
• Resource Research and Referral

Soft Skills

• Relationship Building
• Independent Work
• Cultural Competence
• Resourcefulness
• Confidentiality Handling

Certifications & Qualifications

• Bachelor's Degree
• Registered Nurse License

Industry Keywords

• Developmental Disabilities
• Community-Based Services
• Interdisciplinary Team
• Service Authorization
• Mandated Reporting

Tools & Technologies

• Setworks
• Kronos
• Therap
• Microsoft Office Suite