Care Coordinator

Jobtailor

Eugene (OR)

On-site

USD 32,000 - 42,000

Full time

3 days ago

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Job summary

Jobtailor in Oregon seeks dedicated DSP support professionals to assist customers with daily living tasks, community participation, and independence. You will document interactions, follow tailored protocols, and coordinate with families and case managers to ensure safety and dignity.

This role emphasizes clear communication, meticulous documentation, and the ability to manage multiple tasks while traveling locally to meet customer needs.

Qualifications

Strong written and verbal communication skills.
Ability to document clearly, professionally, and accurately.
Ability to manage multiple tasks and follow-up items.
Ability to remain calm and solution-focused during sensitive situations.
Comfort using phones, email, text communication, documentation systems, and basic computer programs.
Reliable transportation and ability to travel locally as needed.
Ability to provide direct support services as part of the role.
Commitment to person-centered support for individuals with intellectual and developmental disabilities.
Experience as a DSP, caregiver, coordinator, case management assistant, or similar role.
Experience supporting individuals with intellectual and developmental disabilities.
Experience communicating with families, guardians, Services Coordinators, Personal Agents, case managers, or provider agencies.
Experience completing service notes, progress updates, reports, protocols, or support plans.
Knowledge of Oregon IDD services, counties, brokerages, or in-home and community-based supports.
Background check required due to access to vulnerable individuals.

Responsibilities

Conduct regular check-ins with assigned customers and providers.
Respond to calls, emails, texts, and voicemails within expected timelines.
Assist with customer and provider matching based on needs, preferences, availability, location, and compatibility.
Coordinate meet-and-greets between customers and potential providers.
Document customer and provider interactions in support notes.
Maintain accurate customer and provider demographic information.
Collect monthly updates related to customer goals, desired outcomes, provider observations, and support needs.
Assist with quarterly reports, action plans, protocols, and related customer documents.
Train and coach providers on customer-specific routines, protocols, communication preferences, safety needs, professional communication, boundaries, reliability, and documentation.
Respond to concerns, gather information, document issues, identify next steps, and escalate serious concerns or service disruptions.
Work scheduled DSP shifts as assigned.
Support customers with daily living tasks, community participation, routines, personal goals, and independence.
Follow customer-specific protocols, action plans, safety plans, and support expectations.
Complete accurate service documentation for DSP shifts.
Promote customer dignity, choice, safety, independence, and community inclusion.

Skills

Strong written communication

Strong verbal communication

Documentation

Task management

Calm under pressure

Multitasking

Travel locally

Direct support

Tools

Documentation systems

Email communication

Text communication

Phone communication

Basic computer programs

Job description

Conduct regular check-ins with assigned customers and providers
Respond to calls, emails, texts, and voicemails within expected timelines
Follow up on concerns, service changes, scheduling needs, and support questions
Assist with customer and provider matching based on needs, preferences, availability, location, and compatibility
Coordinate meet-and-greets between customers and potential providers
Identify service gaps, unmet needs, or support concerns and communicate them to the appropriate team member
Document customer and provider interactions in support notes
Maintain accurate customer and provider demographic information
Collect monthly updates related to customer goals, desired outcomes, provider observations, and support needs
Assist with quarterly reports, action plans, protocols, and related customer documents
Obtain customer or legal guardian approval for protocols and action plans when needed
Send approved documents and updates to Services Coordinators, Personal Agents, or case managers
Train and coach providers on customer-specific routines, protocols, communication preferences, safety needs, professional communication, boundaries, reliability, and documentation
Respond to concerns, gather information, document issues, identify next steps, and escalat e serious concerns or service disruptions
Work scheduled DSP shifts as assigned
Support customers with daily living tasks, community participation, routines, personal goals, and independence
Follow customer-specific protocols, action plans, safety plans, and support expectations
Complete accurate service documentation for DSP shifts
Promote customer dignity, choice, safety, independence, and community inclusion

Requirements

Strong written and verbal communication skills
Ability to document clearly, professionally, and accurately
Ability to manage multiple tasks and follow-up items
Ability to remain calm and solution-focused during sensitive situations
Comfort using phones, email, text communication, documentation systems, and basic computer programs
Reliable transportation and ability to travel locally as needed
Ability to provide direct support services as part of the role
Commitment to person-centered support for individuals with intellectual and developmental disabilities
Experience as a DSP, caregiver, coordinator, case management assistant, or similar role
Experience supporting individuals with intellectual and developmental disabilities
Experience communicating with families, guardians, Services Coordinators, Personal Agents, case managers, or provider agencies
Experience completing service notes, progress updates, reports, protocols, or support plans
Knowledge of Oregon IDD services, counties, brokerages, or in-home and community-based supports
Background check required due to access to vulnerable individuals

Core Competencies

Demonstrates strong communication and documentation skills while providing person-centered support to individuals with intellectual and developmental disabilities. Capable of managing multiple tasks and coordinating effectively with families, providers, and case managers.

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