Sales Support Specialist

RealREPP; Schertz (TX); On-site; USD 52,000 - 66,000; Full time

Benefits offered by this job

Competitive salary

401(k) match

Medical, dental & vision

Generous PTO

Gym discounts

Work-life balance

FSA/HSA & life insurance

Job summary

RealREPP is partnering with a growing building services organization to hire a Sales Support Specialist. This role collaborates with outside sales to craft accurate, cost-effective proposals for repair work and maintains strong vendor and internal data integrity.

Responsibilities include drafting quotes, coordinating EWAs, and supporting dispatchers with job setup, while ensuring high levels of customer service and cross-team collaboration in a fast-paced environment.

Qualifications

• High School diploma or GED required.
• 2–4 years related experience.
• Proficiency with MS Excel, Outlook, Word, and PDF apps.
• Strong data entry with high accuracy.
• Excellent communication and customer service skills.
• Ability to manage multiple tasks in a fast-paced environment.

Responsibilities

• Partner with outside sales to produce timely quotes and complete proposal submissions.
• Develop competitive, accurate estimates and proposals with input from internal teams.
• Maintain current work requests using Excel and ensure accurate file management.
• Upload and maintain information on SharePoint for team visibility.
• Assign EWAs to Account Managers; gather vendor cost information; obtain approvals; and send completed quotes to customers.
• Assist Account Managers with job setup and dispatch communications.
• Provide general administrative support to Account Managers and Sales Support team.
• Make decisions within guidelines; escalate when needed.
• Maintain confidentiality and strong customer service throughout all support activities.
• Perform additional sales support duties as assigned.

Skills

Data entry

Communication

Customer service

Time management

Team collaboration

Multitasking

Education

High School diploma or GED

Tools

Excel

Outlook

Word

PDF applications

Job description

RealREPP, a full-service recruiting firm, is currently partnering with a growing, stable, and nationally recognized building services organization to assist them in hiring a Sales Support Specialist in undefined, undefined.

This role is responsible for partnering closely with outside sales teams to develop cost-effective, accurate, and timely proposals for repair work while maintaining strong relationships with external vendors. The Sales Support Specialist manages work requests, prepares and routes Extra Work Authorizations (EWAs), ensures data accuracy across internal systems, and provides essential administrative support—playing a key role in customer satisfaction, operational efficiency, and proposal quality.

Responsibilities

• Partner with outside sales to meet customer needs by producing timely quotes and completing proposal submissions.
• Seek to understand customer requirements and develop competitive, accurate estimates and proposals, coordinating technical input from internal teams when needed.
• Maintain current work requests submitted by technicians, typically using Excel, and ensure accurate file management within the quoted work database.
• Upload and maintain information on SharePoint to support team visibility and collaboration.
• Ensure EWAs are properly assigned to Account Managers; gather vendor cost information; obtain internal approvals; and send completed quotes to customers.
• Upon customer approval, assist Account Managers with job setup, including communicating job information to dispatchers.
• Provide general administrative support to assigned Account Managers and the broader Sales Support team.
• Make decisions within established guidelines and seek manager input for escalated or non-routine situations.
• Maintain accuracy, confidentiality, and strong customer service throughout all support activities.
• Perform additional sales support duties as assigned.

Qualifications

• High School diploma or GED required.
• 2–4 years of related experience, which may include commercial HVAC, estimating, or parts/counter sales.
• Proficiency in Microsoft Excel, Outlook, Word, and PDF applications.
• Strong data entry skills with exceptional accuracy.
• Excellent attention to detail, organization, and time-management abilities.
• Strong verbal and written communication skills.
• Excellent customer service orientation with the ability to work collaboratively across teams.
• Ability to prioritize effectively and manage multiple tasks in a fast-paced environment.

FANTASTIC All-In Compensation Package Includes

• EXCELLENT salary DOE + bonus
• 401(k) with competitive company match & immediate vesting
• Comprehensive medical, dental & vision benefits
• Generous PTO
• Additional employee perks (gym membership, phone discounts, etc.)
• Strong work-life balance + opportunities for continued professional growth
• FSA, HSA, life & disability insurance, and MORE!
• We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.*