Service Coordinator

Handyside-Inc.; Valley Green (PA); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

$0 premium healthcare

Weekly pay with direct deposit

Dental, vision & Aflac add-ons

401(k) with company match

PTO, holidays, and birthday off

Quarterly performance reviews

Overtime available

Employee Assistance Program

Team parties

Job summary

Handyside HVAC, Plumbing & Electrical is looking for a Service Coordinator to act as the crucial link between customers and our technicians in Central PA. You will plan and schedule service and installation visits, dispatch technicians strategically, and keep customers informed with realistic expectations before the tech arrives.

You will collaborate with field managers and the Customer Experience Manager, monitor department metrics, and promote a growth mindset across the team while supporting

Qualifications

• 3+ years of customer service experience.
• Experience coordinating or dispatching tasks is a plus.
• Familiarity with ServiceTitan is a plus; training provided.
• Strong organization and prioritization skills.
• Clear, confident communication with customers and the team.

Responsibilities

• Schedule service and installation appointments for customers.
• Dispatch technicians strategically by location and skillset for efficiency.
• Keep customers informed and set clear expectations before arrival of the tech.
• Maintain ongoing contact with field managers and Customer Experience Manager on job details.
• Track department metrics and own the results, including wins and misses.
• Encourage a growth mindset and be the technicians' biggest cheerleader.

Skills

Customer service

Dispatching

Communication

Organizational skills

Background checks

Tools

ServiceTitan

Job description

Service Coordinator

Handyside HVAC, Plumbing & Electrical - Etters, PA

Do you get a little thrill from a perfectly planned day? Love a full dispatch board? You might be our next Job Coordinator.

Handyside Plumbing, HVAC & Electrical is a family‑owned team that’s been taking care of Central PA homes for 30 years. We work hard, we have fun, and we look out for each other. Our team is growing, and we’re looking for a Job Coordinator to be the link between our customers and our technicians, getting the right tech to the right home at the right time.

What’s in it for you

• $0 premium healthcare, on us


• Weekly pay with direct deposit


• Dental, vision & Aflac add-ons


• 401(k) with company match


• PTO, paid holidays, and your birthday off


• Quarterly performance reviews


• Overtime available


• Employee Assistance Program


• Team parties

What You'll Do

• Scheduling service and installation appointments for our customers


• Dispatching technicians strategically, routing by location and skillset for maximum efficiency


• Keeping customers informed and setting clear expectations before the tech arrives


• Staying in constant contact with field managers and the Customer Experience Manager on job details and customer needs


• Tracking department metrics and owning the results, the wins and the misses


• Being your technicians' biggest cheerleader and encouraging a growth mindset across the team

What we’re looking for

• 3+ years of customer service experience


• Job coordinating or dispatching experience is a plus


• ServiceTitan experience is a plus, but we’ll train you


• Strong organization and prioritization skills, especially when the day gets busy


• Clear, confident communication with customers and the team, by phone and in writing


• Comfortable holding the team accountable to our policies and core values


• Self‑motivated, able to work independently, and happy to be part of a team


• Ability to pass a background screening

Why Handyside?

We were voted Best Place to Work in Harrisburg Magazine’s Simply the Best Awards for 2025 and 2026. We’ve earned Simply the Best honors five years running and hold a 4.9‑star Google rating. That happens because we take care of our customers and our people.

Our core values guide everything we do:

• Respect


• Enthusiasm


• Accountability


• Confidence


• Honesty

Together, we REACH for the same goals!