Service Coordinator

THE BRITISH RED CROSS SOCIETY; United States; Hybrid; USD 65,000 - 90,000; Full time

Benefits offered by this job

Flexible working

36 days annual leave

Pension scheme

Retail vouchers

Job summary

The British Red Cross Society in the United States seeks an experienced manager to lead a team delivering hospital-to-home services with care and dignity. You will coordinate staff and volunteers, oversee service delivery and records, and attend hospital meetings to ensure quality standards.

Flexible hours and remote/hybrid options are available as part of the role. Strong communication, teamwork, and IT proficiency are essential, as is a proactive approach to emergencies and evening/on-call

Qualifications

• Experience managing or supervising people and working in a team environment.
• Strong communication skills and the ability to build relationships with health and social care professionals.
• Confidence using IT systems and managing service records.
• A flexible approach, with a willingness to work evenings, be on-call, and respond to emergencies.

Responsibilities

• Acting as the main point of contact for hospital and community referrals.
• Coordinating and supporting a team of staff and volunteers to deliver services.
• Monitoring service delivery, maintaining accurate records, and ensuring quality standards are met.
• Attending hospital meetings, managing the service budget, and stepping in to support frontline delivery when needed.

Skills

Team leadership

Communication skills

IT literacy

Flexibility

Job description

Are you ready to lead a team that helps people move from hospital to home with dignity and care?

Do you thrive in a fast-paced environment where no two days are the same? Are you passionate about supporting people in crisis and making a real difference in your community? As a

• Acting as the main point of contact for hospital and community referrals.
• Coordinating and supporting a team of staff and volunteers to deliver services.
• Monitoring service delivery, maintaining accurate records, and ensuring quality standards are met.
• Attending hospital meetings, managing the service budget, and stepping in to support frontline delivery when needed.

• Experience managing or supervising people and working in a team environment.
• Strong communication skills and the ability to build relationships with health and social care professionals.
• Confidence using IT systems and managing service records.
• A flexible approach, with a willingness to work evenings, be on-call, and respond to emergencies.

Interested? Theclosingdatefor applications is 23.59 on Sunday 27th September 2026.

In return for your commitment and expertise, you’ll get:

• Flexible working:Remote and hybrid working, flexitime, compressed hours, and job sharing.
• Holidays:36 days annual leave (including bank holidays) plus the option to buy extra leave.
• Pension Scheme:Up to 6% contributory pension.
• Recognition Platform:Managers can reward great work with retail vouchers.
• Discounts:Discounts through our Reward Gateway, Blue Light Card, Tickets for Good, and more.
• Wellbeing Support:Peer Supporters, CiC (EAP) & Headspace App.
• Learning & Development:A range of career and learning opportunities.
• Will Writing Service:Access to a free will writing service.
• Death in Service: A tax‑free lump sum paid to your beneficiary in the event of your death.
• Cycle2Work: Lease a bicycle through the scheme.

We are proud to be a Disability Confident and Carers Confident employer.

We are dedicated to building an inclusive, equitable and wellbeing‑focused culture where everyone feels safe, valued and can thrive. Guided by our Equity, Diversity, Inclusion and Wellbeing Strategy, we foster belonging, psychological and physical wellbeing, and work to remove barriers to fair opportunities. Grounded in compassion and anti‑racist practice, we listen to diverse voices, value lived experience and create environments where staff and volunteers can succeed. Join us and be part of an organisation that leads with care, celebrates difference and helps everyone succeed.