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DCHS Foundation Trust; Derby (CO); Hybrid; USD 31,000 - 42,000; Part time

Benefits offered by this job

Hybrid work model

Training provided

Job summary

Derbyshire Community Health Services NHS Foundation Trust is seeking a dynamic Call Handler to join the Community Access Point Call Centre. The role involves responding to and coordinating calls and referrals to ensure timely patient care.

Hybrid work is available, with office-based meetings and training. Previous call centre experience is helpful, and full in-house training is provided to support you in delivering high-quality service.

Qualifications

• Excellent communication, organisational and IT skills.
• Able to work in an office environment with a cohesive Call Handling Team.
• Hybrid working model with home/office flexibility.

Responsibilities

• Respond to and coordinate calls and electronic referrals from the public, healthcare professionals and other agencies.
• Ensure timely and accurate passage of information to Community Services via the Community Access Point Call Centre using Systm1 and Excel.
• Full in-house training will be provided to support the successful applicant in fulfilling this role.
• Work in a hybrid model with office-based meetings and training when necessary.

Skills

Communication

Organisational skills

IT skills

Tools

Systm1

Microsoft Excel

Job description

Call Handler | Derbyshire Community Health Services NHS Foundation Trust

Are you looking for a job where you can make a difference?

The Community Access Point Call Centre is looking for a dynamic, enthusiastic and motivated person to join the Call Handling Team.

The Call Centre processes a large variety of telephone calls and electronic referrals for patients who require a home visit from community staff within Derbyshire and wider areas.

The right candidate should have excellent communication, organisational and IT skills, and able to work in an office environment working alongside a cohesive and dedicated Call Handling Team.

Some of the views of the Call Handling Team carrying out this rewarding role are that “the Team meet and exceed patient’s needs, expectations and requirements. Support and communicate with callers with efficiency, understanding, empathy and respect.

We are a high performance, fast-paced, high-energy patient focused Team. We have a diverse Team who are caring and supportive of each other and are looking for a vibrant, friendly and focused team member to "maintain our greatness and build on the services we provide".

Post hours:28.5 per week.Saturday 8am-6.30pm every 8 weeks.Sunday 8am-6.30pm every 8 weeks.Monday 12pm-6pm.Tuesday - Friday 1pm-6pm.

To respond and co-ordinate calls and electronic referrals from the general public, healthcare professionals and other agencies nationally.

Ensuring timely and accurate passage of information to Community Services via the Community Access Point Call Centre using Systm1 and other computerised systems, ie Microsoft Excel.

Although previous call centre experience would be beneficial, full in-house training will be provided to support the successful applicant in fulfilling this role.

We are currently working as a hybrid model so staff have the option to flexibly work either in the office base or at home, but with the requirement to come in to the office base for meetings/training, etc, when necessary.

Our purpose is to provide community health services to a patient population of over one million people in Derbyshire and Derby, as part of Joined Up Care Derbyshire.

We employ around 4,200 substantive staff, caring for patients in 11 community hospitals and more than 30 health centres, as well as in clinics, GP practices, schools, care homes and, increasingly, in people’s own homes and via virtual consultations.

This advert closes on Tuesday 15 Sep 2026