Service Coordinator

Per Mar Security Services; Davenport (IA); On-site; USD 36,000 - 54,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Paid Vacation

Paid Holidays

401K/403b Plan

Educational Assistance

Job summary

Per Mar Security Services is seeking a Service Dispatch Coordinator to schedule service calls for technicians and monitor status in our queue. This office-based role emphasizes excellent customer service and clear communication with clients and branch teammates.

You will work with multiple software programs in a collaborative office environment, coordinating with customers and field staff across our Midwest footprint.

Qualifications

• High school diploma or GED is required.
• Two years related experience/training in alarm monitoring or scheduling is preferred and/or two years of service dispatch related work in any industry.
• Strong attention to detail.
• Strong communication skills, both written and spoken.
• Ability to interpret notes in accounts and instructions.
• Ability to multi-task and problem solve.
• Work cohesively in a team environment.

Responsibilities

• Scheduling of service calls and assignment of job duties for technicians.
• Communicate professionally with customers and techs on status of service calls.
• Track, update and maintain status of calls/service tickets in Service Queue and customer accounts.
• Track and report all service work done.
• Inform customers of Per Mar Security Services of products and services and refer business to appropriate department.

Skills

Scheduling

Customer service

Communication

Multi-tasking

Attention to detail

Education

High School Diploma/GED

Job description

Overview

Work with the best! Per Mar Security, an industry leader in providing integrated security solutions, is seeking hardworking, motivated people.

Overview

Work with the best! Per Mar Security, an industry leader in providing integrated security solutions, is seeking hardworking, motivated people. Established in 1953, Per Mar Security Services is the largest, family-owned, full-service security company in the Midwest with more than 2,600 team members, operating in 25 branch locations. The company provides full-service security solutions for homes and businesses, including security officer services, smart home automation, burglar and fire alarms, access control, security cameras, alarm monitoring, investigative services, and background checks.

Job Skills / Requirements

Do you enjoy working in a fast-paced environment?

Are you customer-service oriented with the ability to multi-task?

We are looking for a detail-oriented, friendly and helpful person to join our Service Dispatch team! The Service Coordinator will schedule and monitor service calls for service technicians and Electronic Security customers, and provide excellent customer service to our clients and branch teammates. This position is in an office setting, working in a phone queue, both accepting and placing calls to customers and our technicians. You will also be working with multiple software programs. This position can work from any office in our footprint.

What You’ll Be Doing

• Scheduling of service calls and assignment of job duties for technicians
• Communicate professionally with customers and techs on status of service calls.
• Track, update and maintain status of calls/service tickets in Service Queue and customer accounts.
• Track and report all service work done.
• When appropriate, inform customers of Per Mar Security Services of products and services and refer business to appropriate department.

What You’ll Need

• High school diploma or general education degree (GED) is required
• Two years related experience/training in alarm monitoring or scheduling is preferred and/or two years of service dispatch related work in any industry.
• Strong attention to detail
• Strong Communication skills, both written and spoken
• Ability to interpret notes in accounts and instructions given
• Ability to multi-task and problem solve
• Work cohesively in a team environment

Education Requirements (All)

High School Diploma/GED

Additional Information / Benefits

• Medical Insurance
• Dental Insurance
• Paid Vacation
• Paid Holidays
• 401K/403b Plan
• Educational Assistance