Service Coordinator

Ohio Machinery Co.; Richwood (KY); Presencial; USD 42.000 - 62.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

401(k) Match and Employer Discretional

Health Insurance options

HSA option with dollar-for-dollar up t

Dental Insurance

Vision Insurance

Credit Union Access

Life Insurance

Short-Term Disability

Long-Term Disability

Scholarship opportunities

Descripción de la vacante

Ohio Machinery Co. in Kentucky is seeking a Service Coordinator to manage work orders and service documentation. You will open work orders in Service Link, enter technician time, log reports, and coordinate with warranty and parts teams through to claim closure.

Payroll and scheduling clerical tasks may also be included. The role requires strong computer skills (MS Word/Excel), excellent organization, and a customer-focused approach in a fast-paced environment.

Formación

• High School Diploma or equivalent is required.
• Prior experience in a service department is preferred.
• Excellent computer skills including MS Word and Excel.

Responsabilidades

• Open and manage work order headers and segments in Service Link.
• Enter technician time and service reports into Service Link.
• Schedule PSP/PIP work and handle purchase order requests.
• Coordinate with warranty group and parts personnel through to closure.
• Perform payroll and scheduling clerical tasks.

Conocimientos

Typing 60 wpm

Strong organizational skills

Multitasking

Attention to detail

Customer service oriented

Educación

High School Diploma or equivalent

Herramientas

MS Word

Excel

Descripción del empleo

Description

Find YOUR fit at Ohio CAT (a division of Ohio Machinery Co)! Join a winning culture that strives to be the top-performing, dynamic industry leader and partner of choice for the products and solutions that help our customers build, improve, feed, power, and protect our world. Come grow your career - See what opportunities await today!

JOB SUMMARY:

The service coordinator will be deeply involved in the work order process including opening work order headers and segments in Service Link, technician time entry into Service Link, receiving and entering technician service reports into Service Link, scheduling PSP/PIP work, customer purchase order requests, filing to history files, warranty claim pre-prep, coordination, follow-up and communication with central warranty group and parts personnel through to claim closure, as well as clerical work such as payroll and scheduling.

COMPETENCIES:

• Strong computer skills, including typing and keyboarding skills of at least 60 words per minute, and the ability to use MS Word and Excel.
• Superior organizational skills, and works well with multiple people, as they will be communicating with various branches and departments.
• Ability to handle multiple tasks in a fast-paced environment.
• Must have good decision-making and a strong desire for follow-up and attention to detail.
• Excellent customer service skills are required.

JOB QUALIFICATIONS:

• High School Diploma or equivalent is required.
• Prior experience in a service department is preferred.

PHYSICAL REQUIREMENTS:

Primary functions require sufficient physical ability and mobility to work in an office setting; to stand or sit for prolonged periods to occasionally stoop, bend, kneel, crouch, reach, and twist; to lift, carry, push, and/or pull light to moderate amounts of weight; to operate office equipment requiring repetitive hand movement and fine coordination including use of a computer keyboard; and to communicate to exchange information verbally. The noise level in the work environment is usually quiet in office settings and moderate to loud in other situations, with both constant and sudden loud noises possible.

BENEFITS:

• 401(k) Match and Employer Discretionary Contribution.
• Two different Health Insurance options, including an HSA health insurance option with a dollar-for-dollar match up to $1,200.
• Dental and Vision Insurance.
• Credit Union Access.
• Life Insurance, Short-Term Disability, and Long-Term Disability.
• Scholarship opportunities for employees' spouses and children through the Ohio Machinery Education and Opportunity Foundation.

EEO, Veterans & Disabled Employer and VEVRAA/503 Federal Contractor.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.