Service Coordinator

Dahl Consulting; Pennsylvania; On-site; USD 28,929 - 34,440; Part time

Benefits offered by this job

Comprehensive benefits package

Job summary

A global provider of sanitation solutions is hiring a Service Coordinator to support field service teams remotely. This role involves processing service requests, scheduling technicians, and ensuring customer satisfaction across multiple time zones. Candidates should have strong organizational and communication skills, along with 2–4 years of experience in customer service or related fields. The position offers a competitive hourly wage and the chance to work with a dedicated team to deliver high-quality service.

Qualifications

• Must have the ability to work a rotating weekend coverage schedule.
• 2–4 years of experience in sales, customer service, or related fields.
• Experience with call centers and Microsoft applications.

Responsibilities

• Process and manage high-volume service requests.
• Schedule and dispatch service technicians to customer locations.
• Collaborate with field associates to resolve issues and improve operations.

Skills

Customer service

Organization

Communication

Problem-solving

Leadership

Education

High School diploma or equivalent

Associate degree or trade school certification

Tools

Microsoft applications

Salesforce

Job description

Overview

Title: Service Coordinator

Location: Remote – Candidates must reside within Colorado, Texas, Tennessee, or Pennsylvania

Job Type: Contract (5 months)

Compensation: $21.00 - 25.00 per hour

Industry: Chemical Manufacturing

About The Role

We are hiring a Service Coordinator to support a global provider of cleaning, sanitation, and water treatment solutions that serves the food service, hospitality, and facilities industries. This fully remote role supports field service teams across multiple U.S. time zones by coordinating service requests, scheduling technicians, and ensuring customers receive timely and accurate support. This position plays an important part in helping field associates deliver high-quality service and operational excellence.

Job Description

In this role, you will manage a high volume of service requests, dispatch technicians, and maintain schedules for a large field team. You will work closely with service leadership to support operational goals and help drive service effectiveness. This position reports to the Service Operations Supervisor or Manager and supports over 300 field associates. You will also collaborate with field partners to solve problems, optimize workflows, and ensure customers receive exceptional service.

What You Will Do

• Process and manage high-volume service requests
• Schedule and dispatch service technicians to customer locations
• Maintain and adjust staffing schedules based on service needs
• Optimize technician availability, routes, and operational performance
• Partner with leadership to meet service retention and growth goals
• Collaborate with field associates to resolve issues and improve operations

Qualifications

Required

• Must have the ability to work a rotating weekend coverage schedule.
• High School diploma or equivalent
• 2–4 years of experience in sales, customer service, or related fields (including military experience)
• Experience with call centers, customer service, Excel functions, and Microsoft applications

Preferred

• Associate degree or trade school certification
• Experience with Salesforce
• Strong organizational, communication, leadership, problem-solving, and critical-thinking skills
• Ability to work independently in a fast-paced environment
• Dispatching or route service experience
• Meeting organization experience
• Industry experience in food service, hospitality, laundry, housekeeping, or pool and spa

Benefits

Dahl Consulting is proud to offer a comprehensive benefits package to eligible employees that will allow you to choose the best coverage to meet your family’s needs. For details, please review the DAHL Benefits Summary: https://www.dahlconsulting.com/benefits-w2fta/

How To Apply

Take the first step on your new career path! To submit yourself for consideration for this role, simply click the apply button and complete our mobile-friendly online application. Once we’ve reviewed your application details, a recruiter will reach out to you with next steps!

Equal Opportunity Statement

As an equal opportunity employer, Dahl Consulting welcomes candidates of all backgrounds and experiences to apply. If this position sounds like the right opportunity for you, we encourage you to take the next step and connect with us. We look forward to meeting you!