Service Coordinator

Hydrogen Group; San Diego (CA); Hybrid; USD 40,000 - 47,000; Full time

Job summary

Hydrogen Group is seeking a Service Coordinator in San Diego, CA for a 12-month contract with hybrid hours after training. The role starts onsite with 5 days per week training, then moves to Monday–Thursday onsite and Friday remote.

You will handle customer inquiries by phone and email, schedule service jobs with field crews, and coordinate closely with internal teams to manage scheduling and communications.

Qualifications

• High school diploma or equivalent required.
• Strong communication and organizational skills.
• Customer service experience preferred.
• Familiarity with Microsoft Office.
• Ability to work onsite Monday–Thursday after completion of training.

Responsibilities

• Respond to customer inquiries via phone and email.
• Assist customers with questions regarding service jobs and scheduling.
• Schedule and coordinate jobs with field crews.
• Work directly with crews to address questions and scheduling needs.

Skills

Customer service

Communication

Phone support

Learning agility

Adaptability

Organization

Teamwork

Education

High school diploma or equivalent

Tools

Microsoft Office

Job description

Service Coordinator

• Location: San Diego, CA
• Work Arrangement: Hybrid after training
• Contract Duration: 12 months, with potential extension for a second year
• Max Pay Rate: $29-34/hour

Work Schedule

• Training: 5 days per week onsite
• After Training: Monday–Thursday onsite; Friday remote
• Work Location: San Diego, CA

Position Overview

We are seeking a Service Coordinator to provide administrative and customer service support. This role will assist customers with questions regarding service jobs, scheduling, and general inquiries while coordinating closely with field crews and internal teams. The ideal candidate will have strong customer service and communication skills, be comfortable handling phone and email inquiries, and demonstrate the ability to learn quickly and adapt to changing priorities.

Key Responsibilities

• Respond to customer inquiries via phone and email
• Assist customers with questions regarding service jobs and scheduling
• Schedule and coordinate jobs with field crews
• Work directly with crews to address questions and scheduling needs

  Top Qualities

  • Strong customer service skills
  • Excellent verbal and written communication
  • Previous phone-based customer service experience is a plus
  • Ability and willingness to learn the role
  • Adaptability and flexibility in a changing environment
  • Strong organizational and time-management skills
  • Ability to work effectively in a team environment

  Required Qualifications

  • High school diploma or equivalent required
  • Strong communication and organizational skills
  • Customer service experience preferred
  • Familiarity with Microsoft Office
  • Ability to work onsite Monday–Thursday after completion of training

  Experience Level

  Provides administrative support to a department or individual. Responsibilities may include:

  • Word processing and data entry
  • Filing and record keeping
  • Answering phones and directing inquiries
  • Receiving and directing visitors
  • Scheduling
  • Financial record keeping
  • Coordinating meetings and conferences
  • Obtaining and maintaining office supplies
  • Sorting and distributing mail
  • Supporting special projects

  ...