Service Coordinator

Deshazo; Monroe, Northern (OH, KY); Hybrid; USD 42,000 - 60,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

401k plan

Short term disability insurance

Long term disability insurance

Life insurance

Employee assistance program

Additional life insurance

Paid holidays

PTO Program

Tool purchase program

Weekly pay periods with direct deposit

Competitive pay

Job summary

DeSHAZO is seeking a Service Coordinator to support aftermarket field service operations. The role reports to the Branch Manager and combines project management with essential administrative duties.

You will schedule technicians, verify equipment readiness, and coordinate parts procurement while reviewing tickets and billing. Travel with technicians to observe project progress and interact with customers when required.

Qualifications

• Requires at least 1 year of administrative experience; industrial setting a plus.
• Ability to manage multiple projects with competing deadlines.
• Ability to assign technicians and resources based on priorities.
• Proficient with Microsoft Office and related software; quick learner of Deshazo systems.

Responsibilities

• Assist service manager with customer calls and technician scheduling.
• Ensure adequate equipment is onsite for project completion.
• Research and procure parts and supplies as needed for project completion.
• Review service tickets for completion and accuracy.
• Collaborate with office to ensure timely billing/invoicing.
• Communicate inspection findings to customers; travel with technicians when needed.

Skills

Administrative experience

Project coordination

Customer communication

Multi-project management

Tools

Microsoft Office

Job description

Description

The Service Coordinator position will report directly to the Branch Manager. This position will perform project management and administrative work related to aftermarket field service operations.

Job Duties:

• Assist service manager with customer calls and technician scheduling.
• Ensure adequate equipment is onsite for project completion.
• Research and procure parts and supplies as needed for project completion.
• Review service tickets for completion and accuracy.
• Work closely with office administration for timely billing / invoicing of customers.
• Review inspection reports and communicate findings to customers.
• At times be able to travel with technicians to observe progression of projects and communicate in person with customers.
• Any other duties that may be required.

Minimum Requirements:

• Must have at least 1 year of experience in an administrative role, industrial setting a plus.
• Be able to effectively monitor multiple projects, with multiple deadlines, at once.
• Adequately assign technicians and other resources to projects based on priority level.
• Proficient at Microsoft Office software as well as other related computer programs.
• Ability to learn Deshazo specific software quickly.
• Communicate effectively and professionally with customers, vendors, and coworkers.

WORKING CONDITIONS:

• This job operates in a professional office environment.
• This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.
• Lift lifting of packages no more than 15 lbs.

BENEFITS AVAILABLE:

• Medical / Dental / Vision Insurance
• 401k plan with match
• Company-paid short term disability insurance
• Long term disability insurance available
• Company-paid basic life insurance
• Employee assistance program
• Additional life insurance available
• 9 paid holidays
• PTO Program
• Tool purchase program
• Weekly pay periods with direct deposit
• Competitive pay

Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled/Other Protected Category

DeSHAZO's Mission:

DeSHAZO is committed to elevating our clients’ business needs through custom-built cranes and tailor-made automation systems. We enhance our products by providing expert inspections, repairs, modernizations or rebuilds.