Service Coordinator

DeSHAZO, LLC.; Monroe (OH); On-site; USD 38,000 - 52,000; Full time

Benefits offered by this job

Health benefits

401k with match

Disability insurance

Life insurance

Employee assistance program

Paid holidays

PTO

Job summary

DeSHAZO, LLC. is seeking a Service Coordinator to support aftermarket field service operations. The role reports directly to the Branch Manager and combines project management with administrative duties to ensure smooth execution of projects.

You will assist with customer calls, schedule technicians, ensure equipment is onsite, process parts and invoices, review tickets, and travel with teams as needed to communicate project progress.

Qualifications

• At least 1 year of experience in an administrative role, industrial setting preferred.
• Proficient with Microsoft Office and related programs.
• Ability to learn Deshazo-specific software quickly.
• Strong communication with customers, vendors and coworkers.
• Ability to manage multiple projects with multiple deadlines.

Responsibilities

• Assist service manager with customer calls and technician scheduling.
• Ensure adequate equipment is onsite for project completion.
• Research and procure parts and supplies as needed for project completion.
• Review service tickets for completion and accuracy.
• Coordinate with office administration for timely billing/invoicing of customers.
• Review inspection reports and communicate findings to customers.
• Occasionally travel with technicians to observe progress and communicate with customers.
• Perform other duties as required.

Skills

Administrative experience

Microsoft Office

Communication skills

Multi-project scheduling

Learn new software quickly

Tools

Deshazo software

Job description

Description

The Service Coordinator position will report directly to the Branch Manager. This position will perform project management and administrative work related to aftermarket field service operations.

Job Duties:

• Assist service manager with customer calls and technician scheduling.
• Ensure adequate equipment is onsite for project completion.
• Research and procure parts and supplies as needed for project completion.
• Review service tickets for completion and accuracy.
• Work closely with office administration for timely billing / invoicing of customers.
• Review inspection reports and communicate findings to customers.
• At times be able to travel with technicians to observe progression of projects and communicate in person with customers.
• Any other duties that may be required.

Minimum Requirements:

• Must have at least 1 year of experience in an administrative role, industrial setting a plus.
• Be able to effectively monitor multiple projects, with multiple deadlines, at once.
• Adequately assign technicians and other resources to projects based on priority level.
• Proficient at Microsoft Office software as well as other related computer programs.
• Ability to learn Deshazo specific software quickly.
• Communicate effectively and professionally with customers, vendors, and coworkers.

WORKING CONDITIONS:

• This job operates in a professional office environment.
• This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.
• Lift lifting of packages no more than 15 lbs.

BENEFITS AVAILABLE:

• Medical / Dental / Vision Insurance
• 401k plan with match
• Company-paid short term disability insurance
• Long term disability insurance available
• Company-paid basic life insurance
• Employee assistance program
• Additional life insurance available
• 9 paid holidays
• PTO Program
• Tool purchase program
• Weekly pay periods with direct deposit
• Competitive pay

Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled/Other Protected Category

DeSHAZO's Mission:

DeSHAZO is committed to elevating our clients’ business needs through custom-built cranes and tailor-made automation systems. We enhance our products by providing expert inspections, repairs, modernizations or rebuilds.