Service Coordinator

DeSHAZO, LLC; Monroe (OH); On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

401k with match

Disability Insurance

Life Insurance

PTO

Holidays

Tool Purchase Program

Weekly Pay with Direct Deposit

Competitive Pay

Job summary

DeSHAZO, LLC is seeking a Service Coordinator to support aftermarket field service operations. You will report to the Branch Manager and perform project management and administrative duties, coordinating with customers and technicians to ensure timely project progression.

The role involves travel with technicians as needed, reviewing tickets, and supporting billing and communications. A minimum of one year in an administrative role is required, with strong MS Office skills and excellent

Qualifications

• Minimum 1 year of administrative experience; industrial setting is a plus.
• Ability to manage multiple projects with competing deadlines.
• Adequate assignment of technicians and resources based on priority.
• Proficient in Microsoft Office and related computer programs.
• Ability to learn Deshazo-specific software quickly.
• Excellent communication with customers, vendors, and coworkers.

Responsibilities

• Assist service manager with customer calls and technician scheduling.
• Ensure equipment is onsite for project completion.
• Procure parts and supplies as needed for projects.
• Review service tickets for accuracy and completion.
• Coordinate billing/invoicing with office administration.

Skills

Administrative experience

Scheduling

Microsoft Office

Communication

Multi-project management

Learning company software

Tools

Deshazo software

Job description

The Service Coordinator position will report directly to the Branch Manager. This position will perform project management and administrative work related to aftermarket field service operations.

Job Duties

• Assist service manager with customer calls and technician scheduling.
• Ensure adequate equipment is onsite for project completion.
• Research and procure parts and supplies as needed for project completion.
• Review service tickets for completion and accuracy.
• Work closely with office administration for timely billing / invoicing of customers.
• Review inspection reports and communicate findings to customers.
• At times be able to travel with technicians to observe progression of projects and communicate in person with customers.
• Any other duties that may be required.

Minimum Requirements

• Must have at least 1 year of experience in an administrative role, industrial setting a plus.
• Be able to effectively monitor multiple projects, with multiple deadlines, at once.
• Adequately assign technicians and other resources to projects based on priority level.
• Proficient at Microsoft Office software as well as other related computer programs.
• Ability to learn Deshazo specific software quickly.
• Communicate effectively and professionally with customers, vendors, and coworkers.

Working Conditions

• This job operates in a professional office environment.
• This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.
• Lift lifting of packages no more than 15 lbs.

Benefits Available

• Medical / Dental / Vision Insurance
• 401k plan with match
• Company-paid short term disability insurance
• Long term disability insurance available
• Company-paid basic life insurance
• Employee assistance program
• Additional life insurance available
• 9 paid holidays
• PTO Program
• Tool purchase program
• Weekly pay periods with direct deposit
• Competitive pay

Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled/Other Protected Category

DeSHAZO’s Mission: DeSHAZO is committed to elevating our clients’ business needs through custom-built cranes and tailor-made automation systems. We enhance our products by providing expert inspections, repairs, modernizations or rebuilds.