SERVICE COORDINATOR

KORU HEALTH LLC; Madison (WI); On-site; USD 42,000 - 56,000; Full time

Job summary

KORU HEALTH LLC in Madison, Wisconsin, is seeking a Resident Services Coordinator to support department heads and staff, coordinating resident-directed services and ensuring quality care in line with government regulations and internal policies.

Under the Clinical Director, you will plan and organize operations, monitor medication processes, coordinate care plans, supervise staff, and ensure timely communication with residents, families, and regulators.

Qualifications

• Must have a minimum of 3 years of experience in a nursing care community or related healthcare environment.
• Knowledge of DHS Sections 83 and 89 regulations preferred.
• Strong team player with proven leadership and supervisory skills.
• Consistently maintains high levels of resident satisfaction.
• Excellent customer service skills with courteous demeanor and ability to communicate with residents, families, staff and regulators.
• Ability to plan, organize, develop, implement, and interpret the programs, goals, objectives, policies and procedures of the care services program.

Responsibilities

• Supports nursing staff during medical assessments for new admissions and ongoing evaluations.
• Monitors medication administration, records and MAR documentation; maintains resident documentation and care plans.
• Coordinates the service plan, communicates with physicians or pharmacies on new orders and issues; follows up on hospital readmissions.
• Coordinates appointments with onsite medical provider and assists residents with transportation.
• Performs med cart audits and ensures meds are checked as needed.
• Provides regular support to resident care needs and follow-up; ensures incident/fall reports are completed.
• Seeks quality improvement activities focusing on wellness, clinical management and safety.
• Supports hiring, training, and oversight of clinical care staff.
• Maintains skin sheets, shower schedules, and charting; reviews call light times for prompt response.

Skills

Leadership

Team player

Communication

Customer service

Problem solving

Planning & organizing

Job description

Description

The Resident Services Coordinator provides support to department head managers and staff as it relates to community operation with specific focuses on resident directed services. Under the direction of the Clinical Director this position ensures the highest degree of quality care by planning and organizing the overall operation of our care services in accordance with resident needs, government regulations and our internal policies and procedures.

ESSENTIAL RESPONSIBILITIES

include the following. Other duties may be assigned.

• Provides support to nursing staff conducting medical assessments of each new admission as well as ongoing resident evaluations. This role does not complete assessments unless trained to do so and delegated properly.
• In a quality control role, monitors medication administration, medication records and medication documentation in the MARs. Maintains resident documentation, medical management documentation and care plan documentation as directed by supervisor.
• Reviews the care coordination of all residents, coordinates the service plan, activates appropriate resources and communicates with the physician or pharmacy regarding new medication orders, changes in orders and any medication issues. Follows up on residents admitted to the hospital and completes necessary paperwork for a re-admission to the community after hospitalization or rehab. Addresses any resident issues/concerns with families.
• Works with the onsite medical provider and helps coordinate appointments.
• Assists residents with any transportation needs.
• Routinely performs a med cart audit and checks in meds as needed.
• Provides regular support to resident care needs and care-related follow-up as appropriate.
• Ensures incident/fall reports are completed.
• Continually seeks out and directs quality improvement activities that focus on wellness, clinical management, medication management, risk management, staff training, safety and survey preparedness.
• Supports the hiring, training, and oversight of clinical care staff.
• Ensures skin sheets, shower schedules, and charting are completed.
• Routinely reviews call light times to ensure prompt responses.
• Ensures compliance with all DHS 83 and 89 policies, procedures, and reporting requirements well as adherence to internal policies and procedures.
• Maintains on-going communication with direct supervisor and other department heads on all notable resident service matters or changes.
• When short staffed performs cares and passes medication.
• Maintains knowledge of State Regulations and updates for DHS 83 and 89.
• Assists with timecard corrections and payroll.
• Available for on-call duties on an as-needed basis.

SUPERVISORY RESPONSIBILITIES

This position does have leadership responsibilities but does not have direct supervisory responsibilities except in the absence of the Executive Director. This position does participate in the performance management functions of the staff.

Requirements

QUALIFICATIONS

• Must have a minimum of 3 years of experience in a nursing care community or other related healthcare environment.
• Knowledge of DHS Sections 83 and 89 regulations preferred.
• Must be a strong team player with proven leadership and supervisory skills.
• Consistently maintains high levels of resident satisfaction.
• Strong ability to communicate effectively with residents, families, staff, community officials, state regulatory agencies, hospitals and the general public.
• Excellent customer service skills, with a courteous and helpful demeanor.
• Well developed problem-solving skills and ability to develop conceptual alternatives.
• Must have the ability to plan, organize, develop, implement, and interpret the programs, goals, objectives, policies, procedures, etc., of the care services program.