SERVICE COORDINATOR

Koru Health; Mequon (WI); On-site; USD 65,000 - 85,000; Full time

Job summary

Koru Health in Mequon, WI seeks a Services Coordinator to support department heads and nursing staff, ensuring high-quality care for residents under DHS 83/89 guidelines. You will coordinate service plans, monitor medication-related records under supervision, and assist with on-call duties while focusing on wellness, risk management, and communication with residents and families.

Ideal candidates have at least 3 years in a nursing care setting, strong leadership, and excellent communication with

Qualifications

• Minimum of 3 years of experience in a nursing care community or related healthcare environment.
• Knowledge of DHS Sections 83 and 89 regulations preferred.
• Strong leadership and supervisory skills.
• Excellent communication with residents, families, staff, and public.
• Superior customer service with a courteous demeanor.
• Good problem-solving and ability to develop alternatives.
• Ability to plan, organize, develop, implement, and interpret care services programs.

Responsibilities

• Supports nursing staff conducting medical assessments for new admissions and ongoing evaluations, as trained.
• Monitors medication administration and documentation in MARs; maintains resident docs and care plans as directed.
• Coordinates service plans, activates resources, and communicates with physicians or pharmacies about med orders or changes.
• Provides regular support to resident care needs and follow-up as appropriate.
• Leads quality improvement activities focusing on wellness, clinical management, and safety.
• Supports hiring, training, and oversight of clinical care staff.
• Ensures compliance with DHS 83 and 89 policies and internal procedures.
• Maintains communication with supervisor and other department heads about resident service matters.
• Keeps knowledge updated on State DHS regulations and updates.
• Available for on-call duties as-needed.

Skills

Leadership

Communication

Customer service

Team player

Problem-solving

Job description

Description

The Services Coordinator provides support to department head managers and staff as it relates to community operation with specific focuses on resident directed services. Under the direction of the Director of Clinical Services, this position ensures the highest degree of quality care by planning and organizing the overall operation of our care services in accordance with resident needs, government regulations and our internal policies and procedures.

ESSENTIAL RESPONSIBILITIES

include the following. Other duties may be assigned.

• Provides support to nursing staff conducting medical assessments of each new admission as well as ongoing resident evaluations. This role does not complete assessments unless trained to do so and delegated properly.
• In a quality control role, monitors medication administration, medication records and medication documentation in the MARs. Maintains resident documentation, medical management documentation and care plan documentation as directed by supervisor.
• Reviews the care coordination of all residents, coordinates the service plan, activates appropriate resources and communicates with the physician or pharmacy regarding new medication orders, changes in orders and any medication issues. Follows up on residents admitted to the hospital and completes necessary paper work for a re-admission to the community after hospitalization or rehab.
• Provides regular support to resident care needs and care-related follow-up as appropriate.
• Continually seeks out and directs quality improvement activities that focus on wellness, clinical management, medication management, risk management, staff training, safety and survey preparedness.
• Supports the hiring, training, and oversight of clinical care staff.
• Ensures compliance with all DHS 83 and 89 policies, procedures, and reporting requirements well as adherence to internal policies and procedures.
• Maintains on-going communication with direct supervisor and other department heads on all notable resident service matters or changes.
• Maintains knowledge of State Regulations and updates for DHS 83 and 89.
• Available for on-call duties on an as-needed basis.

QUALIFICATIONS

• Must have a minimum of 3 years of experience in a nursing care community or other related healthcare environment.
• Knowledge of DHS Sections 83 and 89 regulations preferred.
• Must be a strong team player with proven leadership and supervisory skills.
• Consistently maintains high levels of resident satisfaction.
• Strong ability to communicate effectively with residents, families, staff, community officials, state regulatory agencies, hospitals and the general public.
• Excellent customer service skills, with a courteous and helpful demeanor.
• Well developed problem-solving skills and ability to develop conceptual alternatives.
• Must have the ability to plan, organize, develop, implement, and interpret the programs, goals, objectives, policies, procedures, etc., of the care services program.

Job Type: Full-time