SERVICE COORDINATOR

KORU HEALTH LLC; Mequon (WI); On-site; USD 52,000 - 76,000; Full time

Job summary

KORU HEALTH LLC in Mequon, Wisconsin seeks a Services Coordinator to support department heads and staff in delivering resident-directed services. Under the Director of Clinical Services, ensure high-quality care aligned with resident needs, regulations, and internal policies.

Responsibilities include supporting nursing assessments, supervising medication documentation, coordinating service plans, and fostering quality improvement across wellness, clinical management, and safety.

Qualifications

• Minimum 3 years of experience in a nursing care community or related healthcare environment.
• Knowledge of DHS Sections 83 and 89 regulations preferred.
• Strong team player with proven leadership and supervisory skills.
• Consistently maintains high levels of resident satisfaction.
• Excellent communication with residents, families, staff, officials, hospitals and the public.
• Excellent customer service with courteous and helpful demeanor.
• Strong problem-solving and ability to develop alternatives.
• Ability to plan, organize, develop, implement and interpret care services programs.

Responsibilities

• Supports nursing staff during medical assessments and ongoing resident evaluations.
• Monitors medication administration, MARs, and documentation; maintains resident records and care plans as directed.
• Coordinates service plans and communicates with physicians or pharmacies regarding orders and changes.
• Provides regular support for resident care needs and follow-up.
• Pursues quality improvement in wellness, clinical management, medication management, risk management, training, safety, and survey readiness.
• Supports hiring, training, and oversight of clinical care staff.
• Ensures compliance with DHS 83 and 89 policies, internal procedures, and reporting requirements.
• Maintains communication with supervisor and other department heads about resident service matters.
• Keeps knowledge current on State DHS 83 and 89 regulations.
• Available for on-call duties as needed.

Skills

Nursing care exp

Leadership

Resident satisfaction

Communication skills

Customer service

Problem solving

Planning & organizing

Job description

Description

The Services Coordinator provides support to department head managers and staff as it relates to community operation with specific focuses on resident directed services. Under the direction of the Director of Clinical Services, this position ensures the highest degree of quality care by planning and organizing the overall operation of our care services in accordance with resident needs, government regulations and our internal policies and procedures.

ESSENTIAL RESPONSIBILITIES

include the following. Other duties may be assigned.

• Provides support to nursing staff conducting medical assessments of each new admission as well as ongoing resident evaluations. This role does not complete assessments unless trained to do so and delegated properly.
• In a quality control role, monitors medication administration, medication records and medication documentation in the MARs. Maintains resident documentation, medical management documentation and care plan documentation as directed by supervisor.
• Reviews the care coordination of all residents, coordinates the service plan, activates appropriate resources and communicates with the physician or pharmacy regarding new medication orders, changes in orders and any medication issues. Follows up on residents admitted to the hospital and completes necessary paper work for a re-admission to the community after hospitalization or rehab.
• Provides regular support to resident care needs and care-related follow-up as appropriate.
• Continually seeks out and directs quality improvement activities that focus on wellness, clinical management, medication management, risk management, staff training, safety and survey preparedness.
• Supports the hiring, training, and oversight of clinical care staff.
• Ensures compliance with all DHS 83 and 89 policies, procedures, and reporting requirements well as adherence to internal policies and procedures.
• Maintains on-going communication with direct supervisor and other department heads on all notable resident service matters or changes.
• Maintains knowledge of State Regulations and updates for DHS 83 and 89.
• Available for on-call duties on an as-needed basis.

QUALIFICATIONS

• Must have a minimum of 3 years of experience in a nursing care community or other related healthcare environment.
• Knowledge of DHS Sections 83 and 89 regulations preferred.
• Must be a strong team player with proven leadership and supervisory skills.
• Consistently maintains high levels of resident satisfaction.
• Strong ability to communicate effectively with residents, families, staff, community officials, state regulatory agencies, hospitals and the general public.
• Excellent customer service skills, with a courteous and helpful demeanor.
• Well developed problem-solving skills and ability to develop conceptual alternatives.
• Must have the ability to plan, organize, develop, implement, and interpret the programs, goals, objectives, policies, procedures, etc., of the care services program.

Job Type: Full-time