SERVICE COORDINATOR

Evinsenior; Madison (WI); On-site; USD 42,000 - 64,000; Full time

Job summary

Evinsenior in Madison, WI, seeks a Resident Services Coordinator to support department heads and staff, ensuring high-quality care aligned with resident needs, government regulations, and internal policies.

Under the direction of the Clinical Director, you will organize the overall operation of our care services, coordinate service plans, monitor medication processes, and assist with staffing, on-call duties, and regulatory compliance.

Qualifications

• Minimum 3 years of experience in a nursing care community or related healthcare environment.
• Knowledge of DHS Sections 83 and 89 regulations preferred.
• Strong team player with proven leadership and supervisory skills.
• Consistently maintains high levels of resident satisfaction.
• Ability to plan, organize, develop, implement, and interpret care services programs.

Responsibilities

• Support nursing staff with medical assessments and resident evaluations as trained.
• Monitor medication administration, MARs, and documentation; maintain records.
• Coordinate service plans, communicate with physicians and pharmacies about orders.
• Assist with coordinating appointments and transportation for residents.
• Conduct med cart audits and ensure prompt call light responses.
• Support quality improvement activities and staff training.
• Participate in hiring and oversight of clinical care staff.
• Ensure DHS 83/89 compliance and incident reports.
• Assist with timecard corrections and payroll.
• Available for on-call duties as needed.

Skills

Communication skills

Leadership

Teamwork

Customer service

Problem solving

Time management

On-call readiness

Job description

Description

The Resident Services Coordinator provides support to department head managers and staff as it relates to community operation with specific focuses on resident directed services. Under the direction of the Clinical Director this position ensures the highest degree of quality care by planning and organizing the overall operation of our care services in accordance with resident needs, government regulations and our internal policies and procedures.

ESSENTIAL RESPONSIBILITIES

include the following. Other duties may be assigned.

• Provides support to nursing staff conducting medical assessments of each new admission as well as ongoing resident evaluations. This role does not complete assessments unless trained to do so and delegated properly.
• In a quality control role, monitors medication administration, medication records and medication documentation in the MARs. Maintains resident documentation, medical management documentation and care plan documentation as directed by supervisor.
• Reviews the care coordination of all residents, coordinates the service plan, activates appropriate resources and communicates with the physician or pharmacy regarding new medication orders, changes in orders and any medication issues. Follows up on residents admitted to the hospital and completes necessary paperwork for a re-admission to the community after hospitalization or rehab. Addresses any resident issues/concerns with families.
• Works with the onsite medical provider and helps coordinate appointments.
• Assists residents with any transportation needs.
• Routinely performs a med cart audit and checks in meds as needed.
• Provides regular support to resident care needs and care-related follow-up as appropriate.
• Ensures incident/fall reports are completed.
• Continually seeks out and directs quality improvement activities that focus on wellness, clinical management, medication management, risk management, staff training, safety and survey preparedness.
• Supports the hiring, training, and oversight of clinical care staff.
• Ensures skin sheets, shower schedules, and charting are completed.
• Routinely reviews call light times to ensure prompt responses.
• Ensures compliance with all DHS 83 and 89 policies, procedures, and reporting requirements well as adherence to internal policies and procedures.
• Maintains on-going communication with direct supervisor and other department heads on all notable resident service matters or changes.
• When short staffed performs cares and passes medication.
• Maintains knowledge of State Regulations and updates for DHS 83 and 89.
• Assists with timecard corrections and payroll.
• Available for on-call duties on an as-needed basis.

SUPERVISORY RESPONSIBILITIES

This position does have leadership responsibilities but does not have direct supervisory responsibilities except in the absence of the Executive Director. This position does participate in the performance management functions of the staff.

Requirements

QUALIFICATIONS

• Must have a minimum of 3 years of experience in a nursing care community or other related healthcare environment.
• Knowledge of DHS Sections 83 and 89 regulations preferred.
• Must be a strong team player with proven leadership and supervisory skills.
• Consistently maintains high levels of resident satisfaction.
• Strong ability to communicate effectively with residents, families, staff, community officials, state regulatory agencies, hospitals and the general public.
• Excellent customer service skills, with a courteous and helpful demeanor.
• Well developed problem-solving skills and ability to develop conceptual alternatives.
• Must have the ability to plan, organize, develop, implement, and interpret the programs, goals, objectives, policies, procedures, etc., of the care services program.