Service Coordinator

Hennig; Machesney Park (IL); On-site; USD 50,000 - 60,000; Full time

Job summary

Hennig in Machesney Park, IL is seeking a full-time administrative coordinator to support service operations. You will enter per diem weekly, track employee hours, manage job site costs, create quotes and sales orders, and develop SOPs for service teams.

You will assist with scheduling sites, book travel for service trips, import service documents, coordinate shipments, and report status to customers. ISO 9001:2000 experience and proficiency in Excel, PDFs, Word, and Windows are valued.

Qualifications

• Education: Four yr. degree preferred or 5 yrs related manufacturing experience.
• On the job training provided.
• Experience with ISO 9001:2000 Quality Standard and related procedures is a plus.

Responsibilities

• Enter per diem on a weekly basis.
• Enter and track employee hours.
• Job site cost tracking.
• Create quotes and sales orders.
• Create SOPs for the service teams.
• Assist with scheduling sites.
• Book hotels, flights, and cars for service trips.
• Importing service documents into system.
• Assisting with job site coordination.
• Coordinating Shipments to sites.
• Reporting to customers status of open/closed issues.
• Coordinate to ensure pricing, procurement and delivery of equipment, materials, and services.

Skills

Strong organizational skills

Verbal and written communications

Education

Four year degree or 5 years related manufacturing experience

Tools

Excel

PDFs

Word

Windows

Job description

Job Type

Full-time

Description

Essential Duties & Responsibilities:

• Entering per diem on a weekly basis.
• Entering and tracking employee hours.
• Job site cost tracking.
• Creating quotes and sales orders.
• Creating S.O.P for the service teams.
• Assisting with scheduling sites.
• Booking hotel, flights, and cars for service trips.
• Importing service documents into system.
• Assisting with job site coordination.
• Coordinating Shipments to sites.
• Reporting to customers status of open/closed issues.
• Coordinate to ensure pricing, procurement and delivery of equipment, materials, and services.

Requirements

Education: Four yr. degree preferred or 5 yrs. related manufacturing experience.

Training: On the job training

Skills: Proficient in Excel, PDF'S, Word, and Windows is desirable.

• Strong organizational skills, and proficient with verbal and written communications.
• Experience: ISO 9001:2000 Quality Standard, Procedures & Work Instructions, Performance goals and objectives, Continuous Improvement Initiatives.
• Working Conditions: Limited exposure to moving equipment, fumes, dust, cleaning solvents, and oils.

Salary Description

$50,000 to $60,000