Service Coordinator

Hennig Inc; Machesney Park (IL); On-site; USD 42,000 - 62,000; Full time

Job summary

Hennig Inc. in Illinois is seeking an organized operations coordinator to support service teams with administrative tasks, scheduling, and cost tracking.

You will enter per diem, track hours, prepare quotes and sales orders, book travel, coordinate shipments, and maintain SOPs for service crews. This role requires strong Excel skills and clear communication.

On-the-job training is provided.

Qualifications

• Four-year degree or 5 years manufacturing experience.
• Proficient with Excel, PDFs, Word and Windows.
• Strong organizational skills and clear written/verbal communication.

Responsibilities

• Entering per diem on a weekly basis.
• Entering and tracking employee hours.
• Job site cost tracking.
• Creating quotes and sales orders.
• Creating SOP for the service teams.
• Assisting with scheduling sites.
• Booking hotel, flights, and cars for service trips.
• Importing service documents into system.
• Assisting with job site coordination.
• Coordinating Shipments to sites.
• Reporting to customers status of open/closed issues.
• Coordinate to ensure pricing, procurement and delivery of equipment, materials, and services.

Skills

Excel

PDFs

Word

Windows OS

Organizational skills

Verbal communication

Written communication

Education

Four-year degree preferred

Five years related manufacturing experience

Job description

Description

Essential Duties & Responsibilities:

• Entering per diem on a weekly basis.
• Entering and tracking employee hours.
• Job site cost tracking.
• Creating quotes and sales orders.
• Creating S.O.P for the service teams.
• Assisting with scheduling sites.
• Booking hotel, flights, and cars for service trips.
• Importing service documents into system.
• Assisting with job site coordination.
• Coordinating Shipments to sites.
• Reporting to customers status of open/closed issues.
• Coordinate to ensure pricing, procurement and delivery of equipment, materials, and services.

Requirements

Education:

Four yr. degree preferred or 5 yrs. related manufacturing experience.

Training:

On the job training

Skills:

Proficient in Excel, PDF'S, Word, and Windows is desirable.

• Strong organizational skills, and proficient with verbal and written communications.
• Experience: ISO 9001:2000 Quality Standard, Procedures & Work Instructions, Performance goals and objectives, Continuous Improvement Initiatives.
• Working Conditions: Limited exposure to moving equipment, fumes, dust, cleaning solvents, and oils.