Service Coordinator

Wachter; Lowell (AR); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Medical, Dental & Vision benefits

Life and AD&D insurance

Paid vacation and holidays

401(k)/IRA retirement savings

Job summary

Wachter is seeking an organized Service Coordinator to support the execution of nationwide Service SLAs. You’ll assist with scheduling, materials orders, documentation, and admin tasks while collaborating with project managers and team leads to keep timelines and resources on track.

The role involves on-call rotation, customer communication, and maintaining high-quality standards in a fast-paced environment. Wachter offers competitive pay and comprehensive benefits.

Qualifications

• At least 2 years of technician field, project coordination or management experience.
• Experience with Service Level Agreements, SOPs, and dispatching is helpful.
• Experience in Access Control, Burglar Alarm, Fire Alarm, CCTV systems, cabling is a plus.
• Proficient with Microsoft Office programs, virtual environments, and web-based platforms.
• Strong written communication ability.

Responsibilities

• Assist the Project Manager with daily operational tasks.
• Provide support to onsite technicians.
• Manage expectations with Dispatchers and Admins.
• Manage service queues, providing priority to the team.
• Manage service financials with management supervision.
• Maintain a high standard of quality and professionalism.
• Perform any other duties not specifically stated herein, but which your supervisor may assign.
• Adhere to all required project safety requirements as set forth by the Company

Skills

Project coordination

Customer relationships

Organizational skills

Attention to detail

Communication skills

Task prioritization

On-call availability

Tools

Microsoft Office

Web-based platforms

Virtual environments

Job description

Job Overview

Wachter's greatest asset is the people who work here. Join the Wachter family and chart your career path! Wachter is looking for a highly organized and proactive Service Coordinator to support the successful execution of a Nationwide Service SLA. This role is ideal for someone who thrives in a collaborative environment, enjoys managing details, and is passionate about keeping projects on track and stakeholders informed. As a Service Coordinator, you’ll play a key role in scheduling, ordering materials, documentation, and administrative support. You will work closely with project managers and team leads to ensure timelines are met, resources are aligned, and communication flows smoothly with the Service SLA(s) assigned. We seek self-motivated and reliable candidates who can work independently and find solutions to complete the job. Long‑term employment with competitive pay and exceptional benefits for qualified candidates. We value relationships and invest in our employees.

Benefits

• Medical, Dental, Prescription & Vision Benefits--No premium cost!
• Life, AD&D and LTD insurance
• Paid Vacation and Holidays
• Company-Matched 401(k) and IRA Retirement Savings

Qualifications and Experience

• Experience in any of the following fields is a plus: Access Control, Burglar Alarm, Fire Alarm, CCTV systems, cabling.
• Experience working with Service Level Agreements, SOPs, and dispatching are helpful.
• At least 2 years of technician field, project coordination or management experience.
• Proficient with the use of Microsoft Office programs, virtual environments, and web-based platforms.
• Able to maintain customer relationships on the phone and virtually with a strong professional writing ability.
• Strong attention to detail, organizational, and follow-up skills.
• Ability to prioritize tasks.
• Project Management experience in Alarm, Technology, or related fields is helpful.
• Will be required to be on-call in a rotation schedule.

Responsibilities

• Assist the Project Manager with daily operational tasks.
• Ability to work under pressure and endure stressful tasks.
• Provide support to onsite technicians.
• Manage expectations with Dispatchers and Admins.
• Manage service queues, providing priority to the team.
• Manage service financials with management supervision.
• Maintain a high standard of quality and professionalism.
• Perform any other duties not specifically stated herein, but which your supervisor may assign.
• Adhere to all required project safety requirements as set forth by the Company