Service Coordinator

Jobtailor; Little Rock (AR); On-site; USD 38,000 - 52,000; Full time

Job summary

Jobtailor in Little Rock, AR seeks a detail‑driven customer service coordinator skilled in Service Titan to manage scheduling, payments and communications. You will respond to calls, texts, chats, emails and social messages in a fast paced environment, coordinate service calls with technicians, confirm appointments and provide updates to clients.

You’ll also assist with material orders and delivery while delivering exceptional service.

Qualifications

• Expert level knowledge of Service Titan job creation and scheduling.
• Proficient in phone and messaging etiquette and effective communication.
• Previous contact center experience a plus.
• Strong written and verbal communication skills.
• Attention to detail and great organizational habits are mandatory.

Responsibilities

• Respond to incoming calls, texts, chats, emails and social media messages in a fast paced environment
• Utilize Service Titan to coordinate and schedule service calls based on technician availability, customer priority, and location
• Communicate with clients to confirm appointments, provide updates, and address any concerns or inquiries
• Provide job material ordering and delivery support
• Work with clients and teammates to provide exceptional customer service
• Accurately track job progress and collect payments utilizing Service Titan

Skills

Service Titan knowledge

Communication skills

Phone etiquette

Attention to detail

Organizational skills

Team collaboration

Tools

Microsoft Office

Google Workspace

Excel

Word

Sheets

Job description

Responsibilities

• Respond to incoming calls, texts, chats, emails and social media messages in a fast paced environment
• Utilize Service Titan to coordinate and schedule service calls based on technician availability, customer priority, and location
• Communicate with clients to confirm appointments, provide updates, and address any concerns or inquiries
• Provide job material ordering and delivery support
• Work with clients and teammates to provide exceptional customer service
• Accurately track job progress and collect payments utilizing Service Titan

Requirements

• An expert level knowledge of Service Titan job creation and scheduling
• Proficient in phone and messaging etiquette and effective communication skills
• Previous contact center experience a plus
• Adept at utilizing Microsoft or Google office productivity applications (Excel, Word, Sheets, Docs)
• Strong written and verbal communication skills required
• Attention to detail and great organizational habits are mandatory.