Service Coordinator

Jobtailor; Hanahan (SC); On-site; USD 36,000 - 48,000; Full time

Job summary

Jobtailor in Hanahan, SC is seeking a customer service professional to manage inbound calls, scheduling, and service coordination for multiple contractors. You will set up new service sites, dispatch calls, and assist in billing and documentation.

Ideal candidates have strong MS Office and accounting basics, plus the ability to lead teams and communicate effectively with customers at various levels. A background in service/construction is a plus.

Qualifications

• Proficient in MS Office (Excel, Word, PowerPoint) and SharePoint.
• Understanding of basic accounting and business principles.
• Able to lead diverse teams and communicate effectively.
• Strong written and verbal communication skills.
• Learn and use Service Management software and financial accounting systems.

Responsibilities

• Handle inbound calls for service requests, complaints, invoices, updates, etc.
• Dispatch and manage service calls, adapt to schedule changes and emergencies.
• Set up new service sites, equipment, calls, POs, and field schedules.
• Pre-plan and schedule contract work two weeks ahead.
• Manage open service calls, review costs and prepare billing.
• Ensure timely paperwork completion by technicians.
• Communicate with customers via portals and maintain updates.
• Coordinate between technicians, leads, and service manager.
• Issue POs to technicians for third-party materials.
• Maintain customer 3rd party websites and order parts.

Skills

MS Office

SharePoint

Windows

Leadership

Written communication

Verbal communication

Service management software

Accounting basics

Detail orientation

Education

Associates degree in business administration or accounting

Tools

Dynamics GP

WennSoft

Key2Act

Job description

Responsibilities

• Provide exceptional Customer Service to include managing all inbound phone calls for service requests, complaints, invoice clarifications, updates, etc.
• Responsible for receiving, creating, and dispatching calls for service to include adapting quickly to schedule changes and emergency requests and keeping the customer informed.
• Responsible for the accurate set-up of new service site, equipment, service calls, purchase orders, and field schedules.
• Responsible for pre-planning and scheduling all contract service work and projects to have two weeks tentatively planned. This includes coordinating the schedule and access requirements with the customer.
• Daily management of open service calls to include reviewing cost, reviewing field notes, entering status updates, and preparing service billing.
• Assist in ensuring timely and accurate completion of paperwork by technicians.
• Maintain clear communication with customers to include utilizing customer portals (3rd party websites).
• Maintain an open line of communication between technicians, team leads, and service manager.
• Issue POs to technicians for third-party material.
• Maintain customer 3rd party websites per customers requirements.
• Place parts/material orders and returns as required.
• Provide regular reporting to Service Manager as requested.
• Support the Service Manager and technicians.
• Other such duties and responsibilities assigned by the company.

Requirements

• Demonstrated proficiency in MS Office (excel, word, PowerPoint), SharePoint, and basic Windows environment required.
• Knowledge of basic accounting and business principles.
• Ability to lead and work with diverse teams is required.
• Excellent written and verbal communication skills needed.
• Ability to positively represent the company and communicate with others at varying technical levels.
• Ability to learn and become proficient with Service Management software and financial accounting systems within a set timeframe required.
• Must have strong organizational skills.
• Ability to work as a member of the Customer Service Center Team is necessary.
• Must have excellent attention to detail and a high sense of urgency.
• Understanding of general service and/or construction industry is needed.
• Must successfully pass a background check and drug test.
• Knowledge of HVAC Service, Fire & Security Service, and Controls Service is a plus.
• Knowledge of Microsoft Dynamics GP/WennSoft/Key2Act, is a plus.
• Associates degree in business administration, accounting, or another related field is a plus.