Dispatcher

Jobtailor; Santa Cruz (CA); On-site; USD 55,000 - 75,000; Full time

Job summary

Jobtailor in Santa Cruz, CA seeks a dispatch coordinator to organize technician dispatch, schedule service calls, and serve as the frontline contact for customers and field staff.

You will work with a team of 8–20 field staff, communicate job details, and use Service Titan to maintain records. A strong customer service mindset and ability to multitask are essential.

Qualifications

• Customer service experience is essential.
• Ability to work with minimal supervision and be a team player.
• Excellent communication and attention to detail.
• Able to multi-task and quickly learn new software.
• Proficient with computers and common business applications.

Responsibilities

• Dispatch installers or service technicians to jobs.
• Schedule and monitor service requests and multi-day installs.
• Act as the main point of contact for field staff and customers.
• Provide guidance to a team of field staff.
• Collaborate with internal staff to optimize efficiency.
• Schedule jobs based on customer issue, technician specialty and geography.
• Make outbound calls to schedule appointments and installs.
• Maintain and debrief records via Service Titan.
• Communicate job information clearly to technicians and installers.

Skills

Customer service

Communication skills

Team player

Multi-tasking

Fast learner

Tech savvy

Tools

Service Titan

Job description

Responsibilities

• Dispatching installers or service technicians to jobs
• Scheduling and monitoring service requests, emergency calls and multi-day installs
• Main point of contact for field staff and customers
• Provides support and guidance to team of 8 - 20 field staff
• Collaborates with internal staff to assure efficiency and optimization
• Schedule jobs based on customer issue, tech specialty and geographic efficiency
• Make outbound calls to customers to schedule appointments and installs
• Maintains records and monitors records and debriefs via Service Titan
• Effectively communicate job information to technicians and installers

Requirements

• HVAC, electrician or plumbing dispatch experience preferred
• Strong previous customer service experience
• Able to work with very minimal supervision
• Ability to interact well with all employees and perform as a team player is essential
• Possess excellent communication skills and maintain a pleasant, friendly demeanor
• Possess strong attention to detail and able to multi-task
• Have strong computer and tech ability. Computer and various software applications are used throughout the day.
• Must be a fast learner with new technology and software applications.

Soft Skills

• Team Player
• Ability to Multi-task
• Friendly Demeanor
• Minimal Supervision