Service Coordinator (HVAC)

Larson Air Conditioning, LLC.; Scottsdale (AZ); On-site; USD 45,000 - 60,000; Full time

Benefits offered by this job

Competitive pay

Medical, dental, retirement plans

Professional development opportunities

Collaborative work environment

Job summary

Larson Air Conditioning, LLC. is seeking an organized HVAC Service Coordinator to manage communications with customers and internal teams, ensuring a world-class service experience. You will handle scheduling, follow-up, and documentation to keep jobs on track.

The role requires strong communication, organizational skills, and proficiency with CRM and scheduling tools. You will collaborate with Service, Warehouse, and Install departments to deliver five-star service and repeat business.

Qualifications

• Experience coordinating projects or administrative tasks in HVAC or construction.
• Strong organizational skills and ability to manage multiple tasks.
• Excellent written and verbal communication with customers and teams.
• Proficient with CRM systems and scheduling tools.
• Detail-oriented with accuracy in records and service documentation.

Responsibilities

• Provide fast, friendly customer service and resolve inquiries.
• Answer inbound calls to schedule appointments and share information.
• Coordinate appointments and optimize scheduling to meet company goals.
• Monitor and respond to website forms, online service requests, and chat messages.
• Maintain accurate customer records in the CRM and perform happy calls.
• Deescalate issues and ensure timely service timelines.
• Sell memberships and schedule recurring appointments.
• Collaborate with Service, Warehouse, and Install teams to achieve objectives.
• Other duties as assigned.

Skills

Customer service

Organization

Communication

Problem-solving

Multitasking

Education

High school diploma or equivalent

Associate's degree or technical certification (advantage)

Tools

ServiceTitan

Microsoft Excel

Microsoft Word

Job description

Position Overview

We are seeking a highly organized and detail-oriented HVAC Service Coordinator to join our dynamic team. As an HVAC Service Coordinator, your primary responsibility will be to provide direct communication with both internal and external customers to facilitate a world-class experience. Your excellent communication skills, strong organizational abilities, and commitment to follow-up will play a crucial role in ensuring the successful completion of jobs and appointments while maintaining the highest standards of customer satisfaction.

Key Responsibilities

• Provide fast and friendly customer service
• Answer inbound calls to schedule appointments and provide information
• Make outbound calls to customers to schedule appointments and provide information
• Coordinate appointments and optimize scheduling in accordance with the Company's objectives
• Monitor and reply to website contact forms, online service requests, and chat messaging
• Monitor and reply to shared service department inbox
• Be well-versed and highly proficient in the Company's CRM software
• Quickly learn and become highly proficient in new releases to CRM software
• Be highly proficient in the Company's appointment processes as it relates to various job types
• Be relentless and thorough in the pursuit to provide a five-star experience
• Monitor the dispatch board to identify availability and optimize capacity
• Proactively communicate with customers regarding technician timeframes
• Maintain accurate and up-to-date customer records in the Company's CRM
• Perform happy calls
• Deescalate and solve customer concerns
• Sell memberships and schedule recurring appointments
• Work in coordination with the Service, Warehouse, and Install departments for achieve common goals, objectives, and tasks
• Other duties as assigned

Qualifications and Requirements

• High school diploma or equivalent; associate's degree or technical certification in a related field is a plus.
• Proven experience in project coordination or administrative roles, preferably within the HVAC or construction industry.
• Strong organizational skills with the ability to manage multiple tasks and projects simultaneously.
• Excellent communication skills, both written and verbal, to effectively interact with internal teams, clients, and vendors.
• Proficient in using project management tools and software for scheduling and documentation (e.g., ServiceTitan, Microsoft Excel and Word).
• Knowledge of HVAC systems and installation processes is advantageous but not required.
• Detail-oriented with a commitment to accuracy in maintaining records and service documentation.
• Problem-solving skills to address unexpected challenges and maintain service timelines.
• Ability to work well under pressure in a fast-paced environment and adapt to changing priorities.
• A customer-focused mindset with a dedication to delivering high-quality service.

Benefits

• Competitive pay
• Comprehensive benefits package, including medical, dental, and retirement plans.
• Professional development opportunities to enhance skills and advance within the company.
• Positive and collaborative work environment with a supportive team.

If you are a motivated individual with a passion for coordinating services and ensuring customer satisfaction, we invite you to apply for the HVAC Service Coordinator position and contribute to our team's success in delivering world-class service experiences.