Service Coordinator

TEKsystems; Kentucky; On-site; USD 28,000 - 34,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

401(k) plan

Life insurance

Disability insurance

Health Savings Account

Transit benefits

Employee assistance program

Paid time off

Job summary

TEKsystems in Bedford, OH is seeking a Service Coordinator / Technical Customer Support. This on-site, contract-to-hire role offers $20.00-$25.00 per hour and centers on diagnosing security-system issues and coordinating technician visits.

You will be the first contact for customers, guiding them through troubleshooting, logging details, and ensuring timely resolutions by coordinating field staff and updating tickets.

Qualifications

• 1+ year of customer service, technical support, dispatching, or call center experience.
• Strong troubleshooting and problem-solving skills.
• Excellent verbal and written communication skills.
• Experience with Microsoft Office and other computer applications.
• Ability to multitask in a fast-paced environment.
• Strong organizational skills and attention to detail.

Responsibilities

• Answer inbound customer calls and emails regarding security and alarm systems.
• Troubleshoot issues with alarm panels, sensors, batteries, keypads, and other security equipment.
• Guide customers through step-by-step troubleshooting procedures.
• Resolve issues remotely whenever possible.
• Schedule and coordinate field technicians for service calls.
• Maintain and update service tickets and customer records.
• Communicate with technicians and internal departments to ensure timely resolutions.
• Deliver exceptional customer service while handling multiple priorities.

Skills

Customer service

Technical support

Dispatching

Call center

Troubleshooting

Communication

Microsoft Office

Multitasking

Organizational skills

Tools

Alarm.com

Honeywell

DMP

Job description

Job Description

Service Coordinator / Technical Customer Support

Bedford, OH (On-Site)

$20–$25/hour

Full-Time | Contract-to-Hire

Do you enjoy troubleshooting and helping customers solve technical issues?

A growing security technology company is seeking Service Coordinators to support customers experiencing alarm and security system issues. This role is ideal for someone with customer service, technical support, dispatch, call center, cable/internet, telecommunications, or security industry experience.

You’ll be the first point of contact for customers, helping diagnose problems, walk users through solutions, and coordinate technician visits when issues require on-site support.

Responsibilities

• Answer inbound customer calls and emails regarding security and alarm systems
• Troubleshoot issues with alarm panels, sensors, batteries, keypads, and other security equipment
• Guide customers through step-by-step troubleshooting procedures
• Resolve issues remotely whenever possible
• Schedule and coordinate field technicians for service calls
• Maintain and update service tickets and customer records
• Communicate with technicians and internal departments to ensure timely resolutions
• Deliver exceptional customer service while handling multiple priorities

Required Qualifications

• 1+ year of customer service, technical support, dispatching, or call center experience
• Strong troubleshooting and problem-solving skills
• Excellent verbal and written communication skills
• Experience working with Microsoft Office and other computer applications
• Ability to multitask in a fast-paced environment
• Strong organizational skills and attention to detail

Preferred Qualifications

• Experience supporting alarm, security, low-voltage, telecommunications, cable, or internet services
• Previous dispatching or service coordination experience
• Experience working from troubleshooting guides and procedures
• Familiarity with platforms such as Alarm.com, Honeywell, DMP, or similar technologies

Ideal Candidate

• Enjoys troubleshooting technical problems
• Can remain calm and professional under pressure
• Has a customer-first mindset
• Likes solving issues and finding solutionsWorks well in a team-oriented environment

What's in It for You?

• Opportunity to join a rapidly growing organization
• Strong career growth and advancement opportunities
• Collaborative team environment
• Comprehensive benefits upon eligibility
• Long-term contract-to-hire opportunity

Keywords: Technical Support, Customer Service Representative, Service Coordinator, Dispatcher, Help Desk, Security Systems, Alarm Systems, Telecommunications, Low Voltage, Troubleshooting, Call Center, Customer Support.

Job Type & Location

This is a Contract to Hire position based out of Bedford, OH.

Pay and Benefits

The pay range for this position is $20.00 - $25.00/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms.

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a fully onsite position in Bedford,OH.

Application Deadline

This position is anticipated to close on Jul 31, 2026.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, gene