Service Coordinator

Wrightheating; Kent (OH); On-site; USD 33,000 - 41,000; Full time

Benefits offered by this job

Competitive pay

Medical insurance

Dental and vision

Job summary

Wright Heating & Cooling in Northeast Ohio is seeking an experienced Service Coordinator to help streamline daily operations between customers, technicians, and our service team. This role suits someone organized, detail-oriented, and who enjoys keeping everything running smoothly behind the scenes.

You'll schedule dispatch, communicate appointment updates, prioritize calls, and assist with invoices and service records.

Qualifications

• 2+ years of experience in dispatching, scheduling, customer service, or office administration.
• Strong communication skills and professional phone presence.
• Ability to multitask and stay organized in a fast-paced environment.
• Comfortable using computers and learning new software systems.
• High school diploma or GED.

Responsibilities

• Coordinate daily schedules and dispatch HVAC technicians efficiently.
• Communicate with customers regarding appointments, updates, and arrival windows.
• Prioritize service calls and adjust schedules as needed throughout the day.
• Manage follow-ups, return visits, and outstanding service needs.
• Maintain accurate customer information and service records.
• Assist with invoices, warranties, and service-related documentation.
• Provide administrative support to the Service Manager and field team.

Skills

Dispatching

Scheduling

Customer service

Office administration

Communication

Multitasking

Computer literacy

Education

High school diploma or GED

Tools

ServiceTitan

Job description

HVAC Service Coordinator| $24-$30/hr + Benefits | Family-Owned Company

Keep the Team Moving. Support Technicians. Deliver a Great Customer Experience.

Wright Heating & Cooling has been serving Portage, Summit, and Medina Counties for more than 70 years. As a fourth-generation, family-owned HVAC company, we have built our success by providing dependable service to our customers and creating a workplace where employees are valued.

We are seeking an experienced Service Coordinator to help coordinate daily operations between customers, technicians, and our service team. This role is ideal for someone who is organized, detail-oriented, and enjoys being the person who keeps everything running smoothly behind the scenes.

What We Offer:

• Competitive pay: $24-$30 per hour based on experience
• Medical insurance 100% company paid for employee and family
• Dental and vision options available
• Paid vacation
• Ongoing training and career advancement opportunities
• Breakfast team meetings
• Stable Monday-Friday schedule

Schedule:

• Monday-Friday
• 7:30 AM-5:00 PM
• Occasional overtime as needed

What You'll Be Responsible For:

• Coordinate daily schedules and dispatch HVAC technicians efficiently
• Communicate with customers regarding appointments, updates, and arrival windows
• Prioritize service calls and adjust schedules as needed throughout the day
• Manage follow-ups, return visits, and outstanding service needs
• Maintain accurate customer information and service records
• Assist with invoices, warranties, and service-related documentation
• Provide administrative support to the Service Manager and field team

What We're Looking For:

• 2+ years of experience in dispatching, scheduling, customer service, or office administration
• Strong communication skills and professional phone presence
• Ability to multitask and stay organized in a fast-paced environment
• Comfortable using computers and learning new software systems
• High school diploma or GED

Preferred Experience:

• Previous HVAC, plumbing, electrical, or home services experience
• Experience with ServiceTitan or similar field service software
• Familiarity with technician scheduling or service coordination

At Wright Heating & Cooling, you're not just filling a seat - you're joining a company with deep community roots and a team-first culture. If you're dependable, organized, and enjoy helping customers and technicians succeed, we'd love to hear from you.