Customer Experience Coordinator

Five Star Charleston Heating and Air; North Charleston (SC); On-site; USD 23,000 - 34,000; Full time

Job summary

Five Star Charleston Heating and Air is seeking a Customer Experience Coordinator to be the main contact for clients and a key support resource for technicians in our Charleston, SC office.

Hours are Monday–Friday, with a 10:00 AM–7:00 PM schedule and occasional overtime during busy seasons. The role offers an hourly wage of $17.25–$25.00 and highlights strong communication and organizational skills as essential assets.

Qualifications

• Excellent written and verbal communication skills.
• Strong organizational and multitasking abilities.
• Positive, solution-focused mindset.
• Experience in customer service, dispatching, or scheduling preferred.
• Proficiency with MS Word, Excel and Outlook.
• Experience with multi-line phone systems; HVAC knowledge or Service Titan is a plus.

Responsibilities

• Handle incoming calls and provide friendly, professional customer support
• Schedule service appointments and coordinate technician routes
• Make sure technicians have the correct parts, equipment, and information needed for each job
• Keep customers updated on their service status and timelines
• Maintain accurate records and service documentation
• Collaborate with technicians, dispatch, and management to resolve issues efficiently

Skills

Communication skills

Organizational skills

Multitasking

Positive attitude

Customer service experience

Dispatching/scheduling

MS Word/Excel/Outlook

Multi-line phone systems

HVAC knowledge or Service Titan

Tools

Service Titan

MS Word

MS Excel

MS Outlook

Job description

Customer Experience Coordinator

5 Star HVAC Charleston, SC

$17.25 - $25.00 per hour

Are you a positive, highly organized professional who excels at supporting customers and keeping a busy service team on track?

5 Star HVAC, a locally owned heating and cooling company serving the Charleston area, is looking for a dedicated Customer Experience Coordinator to act as the main point of contact for our clients and a vital support resource for our technicians.

This role is perfect for someone who enjoys a fast-paced office environment, solving problems quickly, and ensuring smooth operations every day.

What You'll Earn

• Hourly rate of $17.25 - $25.00 per hour, based on experience
• Monday - Friday schedule, 10:00 AM - 7:00 PM (with occasional overtime during busy seasons)

What You'll Do

• Handle incoming calls and provide friendly, professional customer support
• Schedule service appointments and coordinate technician routes
• Make sure technicians have the correct parts, equipment, and information needed for each job
• Keep customers updated on their service status and timelines
• Maintain accurate records and service documentation
• Collaborate with technicians, dispatch, and management to resolve issues efficiently

What We're Looking For

• Outstanding communication skills, both verbal and written
• Strong organizational and multitasking abilities
• A positive, solution-focused mindset
• Previous experience in customer service, dispatching, or scheduling (preferred)
• Proficiency with Microsoft Word, Excel, and Outlook
• Comfortable operating multi-line phone systems
• HVAC knowledge or Service Titan experience is a significant advantage

This is a key role where you'll directly impact customer satisfaction and help keep our service operations running at a high level.

If you're a reliable, detail-oriented team player who wants to build a stable career with a respected local HVAC company, we encourage you to apply.