Service Coordinator

Express Employment Professionals - Cincinnati East; Champaign (IL); On-site; USD 40,000 - 48,000; Full time

Job summary

Express Employment Professionals - Cincinnati East is seeking a Service Coordinator in Champaign, IL. The role focuses on organizing service schedules, communicating with customers, and supporting HVAC field operations to keep projects on track.

Ideal candidates will be detail-oriented, tech-savvy, and able to manage multiple priorities in a fast-paced office environment. This full-time position emphasizes reliable coordination and proactive problem-solving to ensure timely service delivery.

Qualifications

• Previous experience in administrative support, scheduling, dispatching, customer service, or operations coordination.
• Strong organizational and multitasking skills.
• Excellent verbal and written communication abilities.
• Strong computer skills, including Microsoft Office.
• Ability to prioritize changing workloads and adapt in a fast-paced environment.
• High level of attention to detail and accuracy.
• Professional demeanor when interacting with customers, vendors, and team members.
• Ability to work independently and take ownership of responsibilities.
• High School Diploma or GED required.

Responsibilities

• Coordinate daily schedules for service technicians and field personnel.
• Schedule service calls and help prioritize workload based on customer needs and job urgency.
• Communicate with customers regarding appointments, scheduling updates, and project timelines.
• Maintain job files, work orders, permits, and project documentation.
• Track inventory, materials, and equipment needed for upcoming jobs.
• Assist in ordering supplies and coordinating material availability.
• Support technicians by ensuring they have accurate information before arriving on job sites.
• Monitor project progress and help identify potential scheduling conflicts before they become problems.
• Maintain accurate records and data within scheduling and business management systems.
• Assist with general office administration and operational support.
• Work closely with management to ensure projects stay organized and on schedule.

Skills

Administrative support

Scheduling

Dispatching

Customer service

Operations coordination

Organizational skills

Multitasking

Verbal communication

Written communication

MS Office

Prioritization

Attention to detail

Professional demeanor

Independence

Education

High School Diploma or GED

Tools

Scheduling software

Project management software

CRM software

Job description

Service Coordinator

Champaign, IL | Full-Time

Do you enjoy keeping people organized, solving problems, and making sure nothing falls through the cracks?

We"re seeking a highly organized and dependable Service Coordinator to support a growing HVAC service and repair company in the Champaign area.

This position serves as the communication hub between customers, field technicians, and office operations. You"ll play a critical role in keeping technicians scheduled, jobs organized, permits completed, inventory tracked, and projects moving efficiently from start to finish.

The ideal candidate is someone who enjoys staying organized in a fast‑paced environment, communicates professionally, and takes pride in being the person others can rely on to keep things on track.

If you"re proactive, detail-oriented, and can successfully manage multiple priorities without becoming overwhelmed, we"d like to meet you.

What You’ll Do

• Coordinate daily schedules for service technicians and field personnel.
• Schedule service calls and help prioritize workload based on customer needs and job urgency.
• Communicate with customers regarding appointments, scheduling updates, and project timelines.
• Maintain job files, work orders, permits, and project documentation.
• Track inventory, materials, and equipment needed for upcoming jobs.
• Assist in ordering supplies and coordinating material availability.
• Support technicians by ensuring they have accurate information before arriving on job sites.
• Monitor project progress and help identify potential scheduling conflicts before they become problems.
• Maintain accurate records and data within scheduling and business management systems.
• Assist with general office administration and operational support.
• Work closely with management to ensure projects stay organized and on schedule.

What We’re Looking For

• Previous experience in administrative support, scheduling, dispatching, customer service, or operations coordination.
• Strong organizational and multitasking skills.
• Excellent verbal and written communication abilities.
• Strong computer skills, including Microsoft Office.
• Ability to prioritize changing workloads and adapt in a fast‑paced environment.
• High level of attention to detail and accuracy.
• Professional demeanor when interacting with customers, vendors, and team members.
• Ability to work independently and take ownership of responsibilities.
• High School Diploma or GED required.

Bonus Points For

• Experience working in the HVAC, construction, service, maintenance, plumbing, electrical, or skilled trades industries.
• Experience coordinating field employees, technicians, or service teams.
• Familiarity with scheduling, dispatching, or project management software.

Work Environment

This position is primarily office-based and involves frequent computer and phone use throughout the day.

Candidates should be comfortable:

• Working on a computer for extended periods.
• Managing multiple tasks simultaneously.
• Occasionally lifting office supplies or inventory items.
• Communicating regularly with customers, technicians, vendors, and leadership.

Why This Opportunity?

This is a great opportunity for someone who enjoys being the person who keeps everything running smoothly. You"ll work closely with leadership and field teams, make a direct impact on daily operations, and become an essential part of a growing local business.

We"re looking for someone who is:

• Organized
• Dependable
• Professional
• Resourceful
• Proactive
• Calm under pressure

If people regularly describe you as the person who "keeps everyone else organized," this could be an excellent fit.