Service Coordinator

Fidelity Building Services Group; Hammond, Northern (LA, KY); Hybrid; USD 42,000 - 54,000; Full time

Job summary

Metro Mechanical Services in Hammond, LA is seeking a savvy Service Coordinator to join our award-winning team. This role ensures smooth dispatch, schedules technician labor, and gathers essential information to start service work orders.

The ideal candidate has HVAC industry experience, strong customer-service skills, and the ability to balance multiple tasks with accuracy. You will support the team, maintain confidentiality, and participate in ongoing training to stay current with techniques.

Qualifications

• 2+ years HVAC industry experience, preferably in dispatching.
• 1 year of customer service experience.

Responsibilities

• Greet visitors courteously and direct them to the proper departments.
• Dispatch service technicians and schedule labor for maintenance and repairs.
• Gather required work order information: customer details, equipment, and issue.
• Document operating conditions at time of complaint/failure.
• Process work orders from start to finish with accurate notes.

Skills

HVAC knowledge

Customer service

Dispatch coordination

Multitasking

Tools

MS Office

Job description

Metro Mechanical Services is a full-service commercial HVAC/Mechanical systems provider that offers Design, Fabrication, Installation, Service, and Maintenance for HVAC, Plumbing, and Building Automation.

The team in our Hammond, LA office is looking to bring aboard a savvy and organized Service Coordinator and be part of our award winning culture.

Main Responsibilities:

• Greet all visitors courteously, determining their needs and directing them to the proper departments
• Dispatch service technicians and schedule team labor for maintenances and/or repairs
• Gather required service work order information to include but not limited to: Customer information such as company name, contact name, address, and phone number; Equipment/unit information; Requested repair, complaint, and/or failure.
• Gather details such as operating conditions at the time the complaint/failure occurred.
• Process work orders from beginning to final review to include verbiage and tool/misc./part changes.
• Provide administrative support to team members as needed.
• Assist and support other team members when needed or in their absence.
• Demonstrate a positive attitude and a high level of personal credibility and integrity with customers, management, and co-workers.
• Maintain company confidentiality.
• Attend and participate in all meetings, training, and activities as required.
• Stay apprised of new techniques relevant to the work being performed; achieve and maintain technical competency.

Preferred Experience:

• At least 2 years of experience in the HVAC industry, preferably in dispatching or equivalent.
• At least 1 year of customer service experience.