Service Coordinator

Leavitt Industrial Group; Fort Worth (TX); On-site; USD 49,000 - 60,000; Full time

Benefits offered by this job

Medical benefits

Dental & Vision

401K matching

Employee assistance program

Job summary

Leavitt Industrial Group is seeking a Service Coordinator for our Fort Worth, Texas location. You will manage service jobs from start to finish, schedule technicians, and ensure customer expectations are met throughout the process.

Ideal candidates have dispatching experience, strong MS Office skills, and a customer-focused mindset. This onsite role offers competitive compensation and benefits as part of a growing team within Lonestar Forklift, an integral entity of Leavitt Industrial Group.

Qualifications

• Experience in dispatching or scheduling roles is required.
• Proficiency with MS Office (Word, Excel, Outlook) is essential.
• Strong customer service mindset and excellent communication skills are expected.

Responsibilities

• Organize and manage service jobs from start to finish.
• Schedule work for Technicians using the service scheduler.
• Coordinate with Service and Parts teams to balance workloads and meet customer needs.
• Maintain regular customer contact and ensure satisfaction before billing.
• Review WIP reports and bill applicable service calls to customers.

Skills

Dispatching/scheduling experience

MS Office Suite

Customer service mindset & comms

Organizational skills & multitasking

Strong work ethic

Education

Post-secondary degree or diploma in business/operations

Tools

ERP system

Service scheduler

Job description

We put a high premium on the kind of people who dig the details and have the skills to orchestrate them to perfection, especially in a high-energy environment. When carried out well, these core values define our continual success.

About Us

Driven by purpose. Lifted by people.

At Leavitt Industrial Group, we believe that success is built on the strength of our people. When you join our team, you’re not just taking a job. You’re launching a rewarding and meaningful career path with endless opportunities for development.

Whether you’re an emerging talent or an industry veteran, we provide the support, mentorship, and resources to help you excel at every stage of your career. At Leavitt Industrial Group, your ideas are encouraged, your ambitions are recognized, and your contributions are rewarded.

We stand under a shared and united Purpose: Together, we lift our world and everything in it. At the core of who we are lies our commitment to keep the world moving. Every day, our products, parts and services do more than just handle goods. Our purpose captures our commitment to lifting our communities, the customers we work with, and our employees.

Our culture is shaped by our core values, including Teamwork, Continuous Improvement, Leadership, Safety, Accountability, and Community & Environment.

Bring your energy, skills, and ambition to one of North America’s fastest-growing private companies—where careers evolve alongside the business, and growth is built into every role. Join a team that’s driving momentum and shaping the future together.

Our employees enjoy a comprehensive range of health benefits and rewards designed to support their well-being and personal and professional growth. This includes but is not limited to:

• Competitive compensation packages
• Annual healthcare spending account
• Retirement savings plan
• Robust orientation, learning, and training programs
• Community support initiatives

At Leavitt Industrial Group, e mployee satisfaction is a top priority, and we are dedicated to helping our employees thrive.

Ready to give your career a lift?

Just starting out, moving into leadership, or digging into your discipline?
Join us.

Lonestar Forklift is a customer-focused material handling equipment dealership with over 30 years of proven success and numerous branch locations across Texas. Lonestar Forklift offers new equipment, used equipment, rentals, service, parts, fleet management, and training for our customers, providing comprehensive and tailored solutions for unique business needs.

With a focus on learning and continuous improvement, we are proud to invest in our people and offer a progressive and entrepreneurial work culture where you can develop and advance your career while focusing on meaningful work. Lonestar Forklift is an integral entity of Leavitt Industrial Group.

The Opportunity

Lonestar Forklift is looking for a customer-oriented Service Coordinator to join our team in Fort Worth, Texas. In this role, you will be responsible for managing Service jobs from start to finish, including scheduling and directing work for Technicians, and ensuring customer expectations are met.

As the Service Coordinator, your key responsibilities will include:

• Organize and manage all Service jobs and incoming leads
• Schedule work for Technicians, using the service scheduler to prioritize appointments
• Communicate with Service and Parts team members to ensure workloads are maximized and customer needs are managed proactively
• Maintain frequent customer contact and ensure customer satisfaction prior to initiating the billing process
• Review WIP reports and bill applicable service calls to customers
• Open and update all work orders in ERP system
• Ensure all corporate safety initiatives and programs are strictly followed in the field

Required Skills & Qualifications

The ideal candidate will possess the following skills, knowledge, and competencies:

• Previous dispatching and/or scheduling experience
• Post-secondary degree or diploma in business, operations or a related field is an asset
• Strong proficiency with MS Office Suite (Word, Excel, Outlook)
• A customer service mindset and excellent verbal and written communication skills
• Strong interpersonal skills, including the ability to work with internal and external customers at all levels
• Excellent organizational skills, planning skills, and multitasking ability
• Strong work ethic and a positive attitude

Lonestar Forklift is proud to offer competitive compensation and flexible benefits coverage for all eligible employees:

• Comprehensive medical, vision, and dental benefits for you and your dependents
• Life Insurance, Short Term Disability, and Long Term Disability – 100% employer paid
• Employee assistance programs
• 401K matching

The base pay range for this role is: $49,200 to $60,000 per year, depending on experience.

This is an onsite role based in Fort Worth, Texas.

Lonestar Forklift would like to thank all applicants for their interest; however, only qualified applicants will be contacted by Talent Acquisition for an interview. We are an equal opportunity employer, and all qualified candidates will receive consideration for employment without regard to race, religion, sex, national origin, disability status, veteran status, age, sexual orientation, gender identity, or any other characteristic protected by law.