Service Coordinator

Homes-For-Independent-Living; Green Bay (WI); On-site; USD 42,000 - 58,000; Full time

Benefits offered by this job

Health, Dental, Vision insurance

PTO after 60 days

401k with ESOP

Referral bonus $2,000

Tuition reimbursement

Loan pay-down

Employee assistance program

Job summary

Homes for Independent Living in Wisconsin seeks a Service Coordinator to oversee client services, develop and manage ISP plans, and supervise staff across programs.

You will be the primary contact between guardians, clients, and Homes for Independent Living, respond to emergencies, manage household operations, and support HR/payroll for the team.

Excellent communication, organization, and travel to multiple sites are essential to success in this role.

Qualifications

• High School Diploma or equivalent; Bachelor’s degree preferred.
• Valid Wisconsin driver's license with 3 years of driving record.
• Owns a personal vehicle with insurance.
• 3 years in a long-term care setting plus 2 years supervisory experience.
• Excellent communication and organizational skills; flexible and proactive.
• Willingness to travel to different locations for training and meetings.

Responsibilities

• Develop and manage individual service plans (ISP) for assigned clients.
• Ensure delivery of ISP services across programs and supervise direct reports.
• Act as primary contact between guardian, client, and Homes for Independent Living.
• Respond to program emergencies, including after hours.
• Oversee household operations: maintenance, menus, shopping, housekeeping, vehicle upkeep, activities.
• Handle HR and payroll functions for direct reports: interviews, training, performance reviews, coaching.
• Manage client funds and valuables responsibly.

Skills

Communication

Organization

Flexibility

Autonomy

Responsiveness

Initiative

Education

High School Diploma

Bachelor's degree (preferred)

Job description

Majority Women Employee-Owned. Empowered by Everyone to Transform Lives.OverviewHomes for Independent Living, a MyPath company, provides an array of service models in a variety of residential settings. We support people through individualized service plans that range from high personal care needs to those who present complex behavioral challenges. HIL is looking for a Service Coordinator (SC) to join our team. A Service Coordinator (SC) ensures the delivery of outlined client services for multiple programs, supervises direct reports, oversees operation of assigned households, and serves as the primary contact between the guardian, client, and HIL.As a Service Coordinator, you will:· Develop and manage individual service plans (ISP) for assigned clients· Ensure delivery of services outlined in ISP for client population across multiple programs· Respond to program emergencies including those outside normal business hours· Ensure medical treatment supplies are available within programs and direct care staff are trained on administration and logging of required treatments· Serve as primary contact for hospital staff regarding emergency treatments and hospital stays· Oversee household operations including: maintenance reports, menu development, grocery shopping, housekeeping, vehicle maintenance, and activity planning· Perform HR and payroll functions for direct reports including: interviews, orientations, training, performance monitoring and evaluation, coaching, and corrective action· Manage client funds and valuables in a responsible mannerBenefits:· Health, Dental, and Vision Insurance· PTO after 60 days· 401k with ESOP benefits· Referral Bonus Program - $2,000 Bonus per positive referral· Tuition Reimbursement and Loan Pay-down Programs· Employee Assistance ProgramsQualifications:· High School Diploma or equivalent, Bachelor’s preferred· Valid Wisconsin driver’s license with 3 years of acceptable driving record· Personal vehicle with insurance· 3 years experience in long term care setting and 2 years supervisory experience· Excellent communication and organizational skills· Flexibility, autonomy, responsiveness, and a high level of initiative· Ability to travel to different work locations, training sessions, and meetingsAdditional InformationMyPath and its Operating Companies provide specialized services and dignified care for children, adolescents and adults with special needs. Our companies provide a spectrum of services and support which promote the ability of those we serve to live as independently as possible in the community.MyPath is composed of a beautifully diverse spectrum of employees with different characteristics, abilities, and life experiences. We believe that equitable, diverse, and inclusive practices in our workspaces are integral to the existence of MyPath. We value our diverse spectrum of Owners, the individuals we serve and the communities we encounter.Our success as an organization is directly proportional to our ability to create belonging and genuinely engage our Owners and potential Owners. We ask for demographic information so that we can be intentional in supporting our Owners best. Although not required, we would appreciate you sharing to help our commitment of cultivating a diverse, equitable, inclusive, and belonging MyPath.Our CultureAt MyPath, we support an ownership culture throughout the organization. Our culture is based on our five beliefs and behaviors:PassionAccountabilityTeamworkOpennessContinuous Learning and InnovationAs an employee owner, you can expect transparency, respect and appreciation. You’ll impact the place you work and map a career within MyPath. With your passion and our breadth of services, your options are nearly limitless!MyPath is proudly Majority Women Employee-Owned, with women leading at every level from the frontline to the boardroom. Our strength comes from all of us. Every Owner, regardless of gender, plays a vital role in shaping our culture, driving our mission, and building a workplace where opportunity and ownership are shared by all.MyPath is an Equal Opportunity Employer (EOE) committed to fostering a diverse, equitable, and inclusive workplace. We embrace the unique characteristics, abilities, and life experiences of our employees and believe that equitable and inclusive practices are essential to our success. We value the diversity of our Owners, the individuals we serve, and the communities we engage with.