Service Coordinator

Homes-For-Independent-Living; Town of Wausau (WI); On-site; USD 48,000 - 66,000; Full time

Benefits offered by this job

Health, Dental, and Vision Insurance

PTO after 60 days

401k with stock benefits

Referral Bonus Program - $2,000

Tuition Reimbursement and Loan Pay‑own

Employee Assistance Programs

Job summary

MyPath is hiring a Service Coordinator (Program Manager) to lead multiple programs, supervise staff, and serve as the main liaison between guardians, clients, and the company. The role includes field site work and administrative documentation within homecare settings for adults with behavioral or medical disabilities.

You will interview hires, develop ISP plans, ensure service delivery, and manage emergencies. Travel between sites is required; a Wisconsin driver’s license is needed.

Qualifications

• High School Diploma or equivalent, Bachelor’s preferred.
• 3 years experience in direct care and 2 years supervisory experience preferred.
• Excellent communication and organizational skills.
• Flexibility, autonomy, responsiveness, and a high level of initiative.
• Ability to travel to different work locations, training sessions, and meetings.

Responsibilities

• Interview and onboard new hires, including training on standard precautions.
• Develop and manage ISP for assigned clients across programs.
• Ensure ISP delivery for client population across programs.
• Respond to program emergencies, including outside normal hours.
• Maintain medical treatment supplies and train staff on administration/logging.

Skills

Communication

Organizational skills

Travel readiness

Flexibility

Education

High School diploma or equivalent

Bachelor’s degree preferred

Job description

Majority Women Employee-Owned. Empowered by Everyone to Transform Lives.OverviewHiring a Service Coordinator ( Program Manager ) to lead multiple programs including employees, operation of assigned households, and serves as the primary contact between the guardian, client, and company. This role leads programs that support adult clients with behavioral and/or medical disabilities.Work with clients directly in the field and spend time in the office for documentation. Experience in homecare is highly preferred.As a Program Manager, you will:Interview and complete onboarding of new hires, including training of standard precautions.Develop and manage individual service plans (ISP) for assigned clientsEnsure delivery of services outlined in ISP for client population across multiple programsMust be open to responding to program emergencies including those outside normal business hours.Ensure medical treatment supplies are available within programs and direct care staff are trained on administration and logging of required treatmentsServe as primary contact for hospital staff regarding emergency treatments and hospital staysOversee household operations including: maintenance reports, menu development, grocery shopping, housekeeping, vehicle maintenance, and activity planningPerform HR and payroll functions for direct reports including: interviews, orientations, training, performance monitoring and evaluation, coaching, and corrective actionManage client funds and valuables in a responsible mannerQualifications:High School Diploma or equivalent, Bachelor’s preferred3 years experience in direct care and 2 years supervisory experience preferredExcellent communication and organizational skillsFlexibility, autonomy, responsiveness, and a high level of initiativeAbility to travel to different work locations, training sessions, and meetingsValid Wisconsin driver’s license with 3 years of acceptable driving recordPersonal vehicle with insuranceBenefits:Compensation is commensurate with location and experienceHealth, Dental, and Vision InsurancePTO after 60 days401k with stock benefitsReferral Bonus Program - $2,000 Bonus per positive referralTuition Reimbursement and Loan Pay-down ProgramsEmployee Assistance ProgramsBenefits:401(k)Dental insuranceEmployee assistance programHealth insurancePaid time offReferral programTuition reimbursementVision insuranceAdditional InformationMyPath and its Operating Companies provide specialized services and dignified care for children, adolescents and adults with special needs. Our companies provide a spectrum of services and support which promote the ability of those we serve to live as independently as possible in the community.MyPath is composed of a beautifully diverse spectrum of employees with different characteristics, abilities, and life experiences. We believe that equitable, diverse, and inclusive practices in our workspaces are integral to the existence of MyPath. We value our diverse spectrum of Owners, the individuals we serve and the communities we encounter.Our success as an organization is directly proportional to our ability to create belonging and genuinely engage our Owners and potential Owners. We ask for demographic information so that we can be intentional in supporting our Owners best. Although not required, we would appreciate you sharing to help our commitment of cultivating a diverse, equitable, inclusive, and belonging MyPath.Our CultureAt MyPath, we support an ownership culture throughout the organization. Our culture is based on our five beliefs and behaviors:PassionAccountabilityTeamworkOpennessContinuous Learning and InnovationAs an employee owner, you can expect transparency, respect and appreciation. You’ll impact the place you work and map a career within MyPath. With your passion and our breadth of services, your options are nearly limitless!MyPath is proudly Majority Women Employee-Owned, with women leading at every level from the frontline to the boardroom. Our strength comes from all of us. Every Owner, regardless of gender, plays a vital role in shaping our culture, driving our mission, and building a workplace where opportunity and ownership are shared by all.MyPath is an Equal Opportunity Employer (EOE) committed to fostering a diverse, equitable, and inclusive workplace. We embrace the unique characteristics, abilities, and life experiences of our employees and believe that equitable and inclusive practices are essential to our success. We value the diversity of our Owners, the individuals we serve, and the communities we engage with.