Service Coordinator

Ahern; Fond du Lac (WI); Hybrid; USD 25,000 - 36,000; Full time

Benefits offered by this job

401(k) match

Health benefits

Bonus programs

PTO with buy/additional time off

Paid parental leave

Mental health resources

Wellness programs

Education assistance

Training programs

Hybrid work schedule

Job summary

Ahern is seeking a Service Coordinator in Fond du Lac, WI to support customers and internal departments across the service business. In this centralized role, you will collaborate with service operations, central services, and customers to support key processes and deliver exceptional customer service.

Ideal candidates have 1–3 years of administrative or customer service experience, strong organizational and communication skills, and proficiency in Microsoft Office with the ability to learn

Qualifications

• 1–3 years of administrative, customer service, or office support experience.
• Strong organizational and communication skills.
• Proficiency in Microsoft Office and aptitude to learn customer portals, databases, and other business applications.

Responsibilities

• Support customers and internal departments across the service business.
• Collaborate with service operations, central services, and customers to support key processes and deliver exceptional customer service.
• Manage customer portals and compliance requirements; maintain records and documentation.

Skills

Organizational skills

Communication skills

Microsoft Office

Tools

Customer portals

Databases

Job description

Looking for a company that values your skills, respects your contributions, and gives you the tools to thrive? With more than 145 years as a family-owned business, we’ve built a reputation as one of the best mechanical and fire protection contractors in the country. We pride ourselves on delivering unmatched quality and innovation while providing you with job stability, opportunities for career progression, and support. We have an exciting opportunity for a Service Coordinator located in Fond du Lac, WI.

How You Will Contribute

As a Service Coordinator, you will be able to demonstrate strong attention to detail while supporting customers and internal departments across the service business. In this centralized role, you will collaborate with service operations, central services, and customers to support key business processes and deliver exceptional customer service. Responsibilities include supporting large and multi-region customers, managing customer portals and compliance requirements, maintaining records and documentation, and supporting healthcare reporting requirements. If you enjoy investigating issues, asking questions, building partnerships, and finding solutions, this is the opportunity for you.

What You Need To Qualify

Ideal candidates will have 1-3 years of administrative, customer service, or office support experience. Those who will excel in this role at Ahern will have strong organizational and communication skills, excellent attention to detail, and the ability to manage multiple priorities in a fast-paced environment. Proficiency in Microsoft Office and the aptitude to learn customer portals, databases, and other business applications are essential. If you are ready to demonstrate these skills,

What’s in it for you?

At Ahern, we understand that life is more than just work - and we’re committed to supporting our employees in every aspect of their lives. Our comprehensive benefits package is designed to give you the flexibility, security, and support you need to thrive - at work and at home.

Here’s How We Stand Out From The Rest

• Top-Tier Benefits: Our 401(k) match and health benefits rank in the top 20% nationwide
• Incentives: A significant portion of our profits is shared with employees through bonus programs
• Generous PTO with the opportunity to buy additional time off
• Paid Parental Leave: Supporting you at every life stage with paid maternity and paternity leave
• Mental Health Resources: Free, full-service mental health care for you and your family
• Wellness Programs: Access on-site fitness centers, personal development funds, and more
• Professional Growth: Take advantage of education assistance, training programs, and development opportunities to advance your career
• Work-Life Balance: Enjoy hybrid and flexible schedules to fit your needs

By joining Ahern, you’ll gain the stability of a company that’s been a leader in the industry since 1880, the pride of doing meaningful work, and the support of a team dedicated to your success. Don’t settle for just any job—experience what it’s like to work for the best!

Ahern is an Equal Opportunity Employer and is committed to providing a workplace free from discrimination and harassment.