Service Coordinator

NextGen Security; Exton (PA); On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

Full benefits package

Vacation

Cellphone allowance

Job summary

NextGen Security LLC is seeking a detail-oriented Service Coordinator in Exton, PA. You will coordinate service processing, schedule technicians, and manage site surveys, service calls, and maintenance tasks to ensure top-tier customer support.

Ideal candidates have a Bachelor degree or equivalent experience, strong communication, and proficiency with Word, Excel, and Outlook. This full-time role emphasizes integrity, teamwork, and attention to detail in daily operations.

Qualifications

• Bachelor or equivalent degree or experience.
• Service or Operational experience preferred.
• Experience with Microsoft Word, Excel, and Outlook.

Responsibilities

• Coordinate processing activities for the Service Department.
• Field and direct inbound calls during business hours.
• Schedule Technicians and Sub-Contractors.
• Schedule Service Calls.
• Schedule Site Surveys & Preventative Maintenance Calls.
• Provide detailed weekly service reports as required by Clients.
• Track service calls and technician productivity.
• Requesting RMAs for service parts & repairs.

Skills

Communication skills

Positive attitude

Integrity

Attention to detail

Education

Bachelor or equivalent degree or experience

Tools

MS Word

MS Excel

Outlook

Job description

What We’re Looking For

We are in search of a self-motivated individual to join our fast growing and dynamic team.

NextGen Security LLC

Job Summary

Company

NextGen Security LLC

Location

Exton, PA

Industries

Security and Surveillance

Job Type

Full-Time Employee

Years Of Experience

Entry Level

Career Level

No Experience Required

Exemption

Exempt

Service Coordinator

What We’re Looking For

We are in search of a self-motivated individual to join our fast growing and dynamic team.

What You’ll Be Doing

The responsibilities of this position will vary greatly but primarily focus on the coordination of processing activities for the Service Department. As such, the candidate will be required to field and direct inbound calls during business hours.

This position is one we hold in high regard in order to provide the level of service excellence our customers expect and deserve.

Specific Duties To Include

• Scheduling Technicians and Sub-Contractors
• Scheduling Service Calls
• Scheduling Site Surveys & Preventative Maintenance Calls
• Provide detailed weekly service reports as required by Clients
• Tracking service calls and technician productivity
• Requesting RMAs for service parts & repairs

What You Bring To The Table

• Bachelor or equivalent degree or experience
• Service or Operational experience preferred
• Experience with Microsoft Word, Excel, and Outlook.

Additional Skills

• Must be able to communicate effectively and professionally in both written and verbal manner to customers and to those within the company
• Must possess a positive attitude and be willing to interact with customer, co-workers, and other personnel at all times
• Commitment to integrity and to the Company Standards and Procedures
• Attention to detail and accuracy isa must

What We Bring To The Table

• Compensation based upon background and experience
• Full benefits package
• Vacation
• Cellphone Allowance

We are an equal opportunity employer and drug- free workplace. Pre-employment drug screens and background checks will be conducted. Employees are subject to appropriate routine drug screens, based on job classification.

More About Us

NextGen Security is an electronic security systems integrator that offers commercial and industrial companies best in class industry knowledge, engineering design, implementation, management and on-going maintenance services. Our company accomplishes this by hiring only the most experienced and best-qualified talent the security industry has to offer. Management team and staff members have 10-25 years of commercial and industrial security industry expertise with single site, multi-facility, plant-wide, campus-wide, regional, national and international security projects. If that wasn’t convincing enough, check out what our employees say about working at NextGen: https://www.youtube.com/watch?v=qLQVPTlAlJM