Service Coordinator

Nextgen-Security; Exton (PA); On-site; USD 40,000 - 54,000; Full time

Benefits offered by this job

Full benefits package

Vacation

Job summary

NextGen Security LLC in Exton, PA is seeking an entry-level, full-time professional to support our Service Department. The role centers on coordinating processing activities and fielding inbound calls during business hours.

Responsibilities include scheduling technicians and subcontractors, scheduling service calls, coordinating site surveys and preventative maintenance, providing detailed weekly reports, tracking service activity, and requesting RMAs for parts and repairs.

Qualifications

• Bachelor or equivalent degree
• Service or operational experience preferred
• Proficiency with Word, Excel, Outlook

Responsibilities

• Coordinate processing activities for Service Department.
• Field and direct inbound calls during business hours.
• Schedule technicians and subcontractors.
• Schedule service calls.
• Provide weekly detailed service reports.
• Track service calls and technician productivity.
• Request RMAs for service parts and repairs

Skills

Communication skills

Interpersonal skills

Attention to detail

Positive attitude

Team player

Education

Bachelor or equivalent degree

Tools

Microsoft Word

Excel

Outlook

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Full Time Professional Exton, PA, US

NextGen Security LLC

Job Summary

Company

NextGen Security LLC

Location

Exton, PA

Security and Surveillance

Job Type

Full Time Employee

Years of Experience

Entry Level

No Experience Required

Exemption

Exempt

What we’re looking for:

We are in search of a self‑motivated individual to join our fast growing and dynamic team.

What you’ll be doing:

The responsibilities of this position will vary greatly, but primar il y focus on the coordination of processing activities for the Service Department . As such, the candidate will be required to field and direct inbound calls during business hours .

This position is one we hold in high regard in order to provide the level of service excellence our customers expect and deserve. Specific duties to include:

• Scheduling Technicians and Sub-Contractors
• Scheduling Service Calls

Scheduling Site Surveys & Preventative Maintenance Calls

• Providedetailed weekly service reportsas required by Clients

Tracking service calls and technician productivity

Requesting RMAs for service parts & repairs

What you bring to the table:

• Bachelor or equivalent degree orexperience
• Serviceor Operationalexperience preferred
• Experience with Microsoft Word, Excel, and Outlook.

Additional Skills

• Must be able to communicate effectively and professionally in both written and verbal manner to customers and to those within the company
• Mustpossessa positive attitude and be willing to interact with customer, co-workers, and other personnel at all times
• Commitment to integrity and to the CompanyStandards and Procedures
• Attention to detail and accuracy isa must

What we bring to the table:

• Compensation based upon background and experience

Full benefits package

Vacation

We are an equal opportunity employer and drug - free workplace. Pre- employment drug screens and background checks will be conducted. Employees are subject to appropriate routine drug screens, based on job classification.

More About Us

NextGen Security is an electronic security systems integrator that offers commercial and industrial companies best in class industry knowledge, engineering design, implementation, management and on-going maintenance services. Our company accomplishes this by hiring only the most experienced and best-qualified talent the security industry has to offer. Management team and staff members have 10-25 years of commercial and industrial security industry expertise with single site, multi-facility, plant‑wide, campus‑wide, regional, national and international security projects. If that wasn’t convincing enough, check out what our employees say about working at NextGen: https://www.youtube.com/watch?v=qLQVPTlAlJM

Notice To Employment / Recruitment Agents

Employment / Recruitment agents may only submit candidates for vacancies only if they have written authorization to do so from NextGen Security’s HR department. Any agency candidate submission may only be submitted to positions opened to the agency through openings available via NextGen Security’s website. NextGen Security will only pay a fee for candidates submitted or presented where there is a contract communication in place between the Employment / Recruitment agents and NextGen Security, and only if the candidate is submitted via approval from NextGen Security’s HR department. Candidates submitted or presented by Employment / Recruitment Agents without a full approval from NextGen Security’s HR department shall not be deemed to form part of any Engagement for which the Agency may claim remuneration .