Service Manager

NextGen Security; Houston (TX); On-site; USD 70,000 - 100,000; Full time

Job summary

NextGen Security is seeking a Service Manager to lead and grow our Houston service operations. You will own service performance, customer satisfaction, and recurring revenue growth, while directing a team of technicians and coordinators in a fast-paced security integration environment.

We seek a candidate with 5+ years in management, operations, and leadership, with excellent customer service and communication skills to ensure service excellence and growth.

Qualifications

• Bachelor’s degree in operations, business, management or related field or security industry management experience.
• Experience in management, operations, and leadership.
• Previous supervisory/management experience.
• Excellent customer service skills.
• Excellent oral and written communication skills.

Responsibilities

• Lead, develop, and hold accountable a team of Field Service Technicians and Coordinators, driving performance, productivity, and career growth.
• Manage service contracts.
• Establish and maintain subcontractor relationships around the country.
• Partner with sales and independently drive new service contract growth through customer relationships, site visits, and upsell opportunities.
• Ability to safely operate a company vehicle.
• Provide exceptional customer service to clients.

Skills

Leadership

Customer service

Communication

Supervisory experience

Education

Bachelor’s degree

Job description

What we’re looking for:

We are seeking a high-impact Service Manager to lead and grow our service operations in the Houston market. This role will own service performance, customer satisfaction, and recurring revenue growth, while leading a team of technicians and coordinators in a fast-paced security integration environment.

Job Summary

• NextGen Security, LLC
• Houston, TX
• Security Integration
• Full Time Employee
• 5+ years of experience
• Manager
• Exempt

Service Manager

About The Job

We are seeking a high-impact Service Manager to lead and grow our service operations in the Houston market. This role will own service performance, customer satisfaction, and recurring revenue growth, while leading a team of technicians and coordinators in a fast-paced security integration environment.

What you’ll be doing

Theresponsibilitiesof this position will involve managing the service department operations to ensure customer satisfaction including business growth through marketing and customer visits.

This position is one we hold in high regardin order toprovidethe level ofserviceexcellenceour customersexpect anddeserve. Specific duties to include:

• Lead, develop, and hold accountable a team of Field Service Technicians and Coordinators, driving performance, productivity, and career growth.
• Manage service contracts.
• Establish and maintain subcontractor relationships around the country.
• Partner with sales and independently drive new service contract growth through customer relationships, site visits, and identification of upsell opportunities.
• Ability to safely operate a company vehicle.
• Provide exceptional customer service to clients.

What You Bring To The Table

• Bachelor’s degree in operations, business, management or related field or relevant security industry management experience, specific to service or operations
• Experience in management, operations, and leadership.
• Previous supervisory/management experience
• Excellent customer service skills
• Excellent oral and written communication skills

Additional Skills

• Must be able to communicate effectively and professionally in both written and verbal manner to customers, vendorsand to those within the company.
• Must possess a positive attitude and be willing to interact with customers, co-workersand other personnelat all times.
• Commitment to integrity andCompanyStandards and Procedures.

More About Us

NextGen Security is an electronic security systems integrator that offers commercial and industrial companies best in class industry knowledge, engineering design, implementation, management and on-going maintenance services. Our company accomplishes this by hiring only the most experienced and best-qualified talent the security industry has to offer. Management team and staff members have 10-25 years of commercial and industrial security industry expertise with single site, multi-facility, plant-wide, campus-wide, regional, national and international security projects. If that wasn’t convincing enough, check out what our employees say about working at NextGen: https://www.youtube.com/watch?v=qLQVPTlAlJM