Scheduling Coordinator

Home Instead Pilot (Phase 2); Bloomington (IN); On-site; USD 38,000 - 48,000; Full time

Benefits offered by this job

Culture: supportive environment

Growth: ongoing training and career-op

Job summary

Klipsch Senior Care, LLC d.b.a. Home Instead Bloomington, IN seeks a Service Coordinator (Scheduling) to match Care Professionals with clients, keep schedules running smoothly, and resolve issues quickly.

No degree required; reliability and a calm, caring work ethic matter most. Prior scheduling or coordination experience is a plus, and the role may require evenings or weekends.

Qualifications

• No degree required; reliability and care for people are essential.
• Scheduling or coordination experience is a plus, but training is provided.
• Ability to pass a background check and maintain confidentiality.
• Comfort with using computers and scheduling systems.

Responsibilities

• Build and manage schedules for clients and Care Professionals with emphasis on quality matches.
• Answer calls with warmth and professionalism; be the first voice callers hear.
• Monitor and respond to scheduling changes, including evenings and weekends as needed.
• Coordinate with clients, families, and Care Professionals to resolve issues proactively.
• Maintain accurate records in scheduling and care management systems.
• Identify opportunities to expand and improve care for existing clients.
• Support Care Professional engagement and foster a strong team culture.

Skills

Communication skills

Independent work

Confidentiality

Deadline management

Organizational skills

Evenings/weekends availability

Tools

Scheduling software

Job description

Service Coordinator (Scheduling) - Home Instead Bloomington, IN

Make a Real Difference: Join Our Mission to Enhance Senior Care!

Every day, seniors in Bloomington count on us to show up. As our scheduling coordinator, you make that happen — matching Care Professionals to clients, solving problems fast, and being the steady center of our operation.

No degree required. We hire for reliability, calm under pressure, and genuine care for people. Prior scheduling or coordination experience is a plus, but we'll teach the right person. What we can't teach is work ethic and follow-through — and that's what we're really after.

We're looking for someone ready to put down roots.

Your work will directly contribute to our goal of expanding compassionate care for aging adults and fostering a high-quality culture, supporting our vision of\"Making lives better: every day, every interaction.\"

Key Responsibilities: The Heart of Our Operations

As the Service Coordinator, you are the cornerstone of our service delivery, ensuring seamless scheduling and the highest quality matches between our clients and Care Professionals.

What you'll do day to day

• Build and manage schedules for clients and Care Professionals, with a focus on quality matches and continuity of care
• Answer incoming calls with warmth and professionalism — you're often the first voice people hear
• Monitor and respond to scheduling changes quickly, including evenings and weekends as needed
• Coordinate with clients, families, and Care Professionals to resolve issues before they become problems
• Maintain accurate records in our scheduling and care management systems
• Identify opportunities to expand and improve care for existing clients
• Support Care Professional engagement and help maintain a team culture people want to be part of

What we're really looking for

We care less about your resume and more about how you work. Here's what matters to us:

• You stay calm and organized when things change fast — because they will
• You communicate clearly, honestly, and with patience — even when conversations are hard
• You follow through. Every time. People are counting on you and you take that seriously
• You're comfortable with computers and pick up new software without needing to be walked through it twice
• You treat seniors, families, and coworkers with genuine respect — not just professionalism on paper
• You can handle confidential information and use sound judgment under pressure

Core Skills

• Excellentoral and written communication skillsand the ability to listen effectively.
• Ability to workindependently, maintainconfidentiality, andmeet deadlines.
• Demonstrate sound judgment, gooddecision-making, and effectiveinterpersonal skills.
• Strongorganizationaland prioritization skills.

Professional Requirements

• Must be able to workevenings or weekends as required.
• Ability to pass a criminal background check, MVR check, and drug screen.

Why Join Klipsch Senior Care, LLC d.b.a. Home Instead?

Joining our team means you'll be part of an organization that truly cares about its employees and the seniors we serve.

• Culture:Work in a positive, supportive, and mission-driven environment.
• Growth:Ongoing training and opportunities for career advancement.

Klipsch Senior Care, LLC. d.b.a. an independently owned and operated Home Instead franchise. Your employer is Klipsch Senior Care, LLC, not Home Instead, Inc.