Service Coordinator

Welch Equipment Company; Denver, Northern (CO, KY); Hybrid; USD 30,000 - 36,000; Full time

Benefits offered by this job

STD/LTD/Life insurance

Paid sick leave

Vacation

Job summary

Welch Equipment Company is seeking a service coordinator to process service work orders, track technician time, and handle daily customer communications. You will answer calls, coordinate with technicians and internal teams, and manage service dispatches with attention to accuracy and policy compliance.

The role emphasizes organization, multitasking, and strong communication skills, with benefits including insurance options, paid leave, and retirement plan eligibility.

Qualifications

• High School diploma or GED required
• Proficient in Microsoft Office Suite (Outlook, Excel, Word)
• Very organized and able to multi-task
• Strong written and verbal communication skills
• Customer-focused with ability to adapt to workloads

Responsibilities

• Process work orders for service work and collect technicians' time
• Answer incoming calls from customers, technicians and employees
• Communicate daily customer needs such as service calls, POs and invoice disputes
• Maintain Work In Process (WIP) per policy and monitor timecards for accuracy
• Coordinate with internal teams (technicians, parts, accounting) and provide dispatch support

Skills

Customer service

Communication skills

Multitasking

Problem solving

Education

High School diploma

Tools

Microsoft Office

Excel

Word

Job description

Welch Equipment Company is the premier provider of material handling solutions and represents equipment from the world’s #1 manufacturers. Our culture of continuous improvement, or Kaizen, is embedded throughout the organization and is only one of the many “tools” to our success in supporting our employees.

Our core values are:

• Customer Commitment
• Integrity & Accountability
• Act with Urgency
• Respect & Teamwork

Our goal is to provide our employees with the tools needed to build a successful career, not just a job. We provide top notch support for our technicians in the form of manufacturer training, tech support, field service supervisors, on the job training in a controlled environment, cutting-edge technology and leaders trained to support.

We are seeking employees who are ready to join a culture of continuous improvement, positive attitude, and servant leadership. If that’s you come build your career with us at Welch Equipment Company and let’s continue to set the standard!

Position Description

Works in conjunction with all other service coordinators and the branch technicians to accurately process work orders for customers for service work provided by Welch Equipment Com pan y . This role also collects technicians worked time and enters into ADP . Answers incoming calls from Customers, technicians and other employees. Communicates with customers on daily customer needs such as service calls, purchase orders and invoice disputes.

Job Type and Schedule

Full time, M-F 8-hour shift

• STD, LTD, and Life insurance
• Accrued Paid Sick Leave and Vacation
• 401(k) match
• Compensation Range : $22.00 - $26.00

Responsibilities

• Service coordinators are responsible for their assigned technician team
• Maintain a Work In Process (WIP) according to company policies and expectations.
• Monitor, collect , and input all technicians worked time daily.
• Spot-check technicians’ timecards against GPS for accuracy and to make sure that all technicians are following company policies.
• Effectively communicate and coordinate with internal teams including technicians, parts, accounting, etc
• Answer all overflow of incoming service calls. Collecting the necessary information on those service calls for proper dispatching.
• Ability to work in a constant state of alertness and safe manner
• Additional duties as assigned

Education and Experience

• Possess a High School diploma or General Education Degree (GED) required
• Proficient in Microsoft Suite (Outlook, Excel , and Word )
• Very organized
• Ability to multi-task
• Work with minimal supervision
• Problem s olving se lf- s tarter
• Excellent written and verbal communication skills
• Must be customer focused both internally and externally
• Must be flexible and able to adapt to varying workloads and environments

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