Service Coordinator

Welch Equipment Company, Inc.; Denver (CO); On-site; USD 30,000 - 36,000; Full time

Benefits offered by this job

Short-term disability

Long-term disability

Life insurance

Paid sick leave

Vacation

401(k) match

Job summary

Welch Equipment Company is seeking a Service Coordinator to support technicians and manage timekeeping and dispatch processes. You will answer calls, coordinate with customers on service needs and purchase orders, and help ensure accurate time entry into ADP.

Ideal candidates are highly organized, able to multi-task, and comfortable working with minimal supervision while maintaining strong communication with internal teams including techs, parts, and accounting.

Qualifications

• Possess a High School diploma or GED required.
• Proficient in Microsoft Suite (Outlook, Excel, and Word).
• Very organized.
• Ability to multi-task.
• Work with minimal supervision.
• Problem solving, self-starter.
• Excellent written and verbal communication skills.
• Must be customer focused both internally and externally.
• Must be flexible and able to adapt to varying workloads and environments.

Responsibilities

• Service coordinators are responsible for their assigned technician team
• Maintain a Work In Process (WIP) according to company policies and expectations.
• Monitor, collect , and input all technicians worked time daily.
• Spot-check technicians' timecards against GPS for accuracy and to make sure that all technicians are following company policies.
• Effectively communicate and coordinate with internal teams including technicians, parts, accounting, etc
• Answer all overflow of incoming service calls. Collecting the necessary information on those service calls for proper dispatching.
• Ability to work in a constant state of alertness and safe manner
• Additional duties as assigned

Skills

Very organized

Multi-tasking

Work with minimal supervision

Excellent written and verbal comms

Customer focused

Flexible and adaptable

Self-starter

Problem solving

Education

High School diploma or GED

Tools

Microsoft Office Suite

Job description

Welch Equipment Company is the premier provider of material handling solutions and represents equipment from the world's #1 manufacturers. Our culture of continuous improvement, or Kaizen, is embedded throughout the organization and is only one of the many “tools” to our success in supporting our employees.

Our core values are:

• Customer Commitment


• Integrity & Accountability


• Act with Urgency


• Respect & Teamwork

Our goal is to provide our employees with the tools needed to build a successful career, not just a job. We provide top notch support for our technicians in the form of manufacturer training, tech support, field service supervisors, on the job training in a controlled environment, cutting-edge technology and leaders trained to support.

We are seeking employees who are ready to join a culture of continuous improvement, positive attitude, and servant leadership. If that’s you come build your career with us at Welch Equipment Company and let’s continue to set the standard!

Position Description

Works in conjunction with all other service coordinators and the branch technicians to accurately process work orders for customers for service work provided by Welch Equipment Company. This role also collects technicians worked time and enters into ADP. Answers incoming calls from Customers, technicians and other employees. Communicates with customers on daily customer needs such as service calls, purchase orders and invoice disputes.

Job Type and Schedule

• STD, LTD, and Life insurance


• Accrued Paid Sick Leave and Vacation


• 401(k) match


• Compensation Range : $22.00 - $26.00

Responsibilities

• Service coordinators are responsible for their assigned technician team


• Maintain a Work In Process (WIP) according to company policies and expectations.


• Monitor, collect , and input all technicians worked time daily.


• Spot-check technicians' timecards against GPS for accuracy and to make sure that all technicians are following company policies.


• Effectively communicate and coordinate with internal teams including technicians, parts, accounting, etc


• Answer all overflow of incoming service calls. Collecting the necessary information on those service calls for proper dispatching.


• Ability to work in a constant state of alertness and safe manner


• Additional duties as assigned

Education and Experience

• Possess a High School diploma or General Education Degree (GED) required


• Proficient in Microsoft Suite (Outlook, Excel , and Word )


• Very organized


• Ability to multi-task


• Work with minimal supervision


• Problem s olving se lf- s tarter


• Excellent written and verbal communication skills


• Must be customer focused both internally and externally


• Must be flexible and able to adapt to varying workloads and environments

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