Customer Experience Specialist - Fire & Safety

Pye-Barker Fire & Safety; Great Falls (MT); On-site; USD 38,000 - 50,000; Full time

Benefits offered by this job

Excellent pay

Medical, dental, vision

Company paid life insurance

Company paid short-term disability

401K with employer match

Paid vacation and company holidays

Training and Career Development

Company vehicle (if job applicable)

ALL In Ownership Plan for full-time

Job summary

Pye-Barker Fire & Safety is seeking a Customer Service Representative to engage with customers by phone or email, address inquiries, process orders, and resolve complaints, ensuring a smooth experience across branches and field partners.

The role emphasizes strong communication, problem solving, and a service-oriented mindset, with training provided and opportunities for career development within the company.

Qualifications

• High school diploma or equivalent.
• Customer service experience required.
• Excellent communication skills including active listening.
• Service-oriented and able to resolve customer grievances.
• Proficient computer skills with the ability to learn new software.

Responsibilities

• Interacts with customers via telephone, email, online chat, or in person to provide support and information on products or services.
• Collects and enters orders for new or additional products or services.
• Fields customer questions and complaints; when the issue is beyond the representative’s knowledge, forwards to the assigned specialist or other appropriate staff.
• Ensures that appropriate actions are taken to resolve customers problems and concerns.
• Maintains customer accounts and records of customer interactions with details of inquiries, complaints, or comments.
• Perform other duties assigned by management.

Job description

Pye-Barker Fire & Safety is seeking a Customer Service Representative to engage with customers by phone or email, address inquiries, process orders, and resolve complaints, ensuring a smooth experience across branches and field partners.

The role emphasizes strong communication, problem solving, and a service-oriented mindset, with training provided and opportunities for career development within the company.