Customer Experience Specialist — Fire & Life Safety

Pye-Barker Fire & Safety, LLC; Grapevine (TX); On-site; USD 34,000 - 42,000; Full time

Benefits offered by this job

Excellent pay

Medical, dental, vision

Company paid life insurance

Company paid short-term disability

401K with employer match

Paid vacation and company holidays

Training and Career Development

Company vehicle (if job applicable)

ALL In Ownership Plan

Job summary

Pye-Barker Fire & Safety, LLC is seeking a Customer Service Representative to assist customers by phone or email, resolve inquiries, and support branches and partners. The role emphasizes end-to-end issue resolution and a strong focus on customer satisfaction.

Ideal candidates have a high school diploma and proven customer service experience, with excellent communication skills and proficiency in standard software. On-site role with competitive benefits and career growth opportunities.

Qualifications

• High school diploma or equivalent.
• Customer service experience required.
• Excellent communication skills including active listening.
• Service-oriented and able to resolve customer grievances.
• Proficient computer skills with the ability to learn new software.

Responsibilities

• Interact with customers by phone, email, chat, or in person to offer support and information.
• Collect and enter orders for products and services.
• Forward questions/complaints beyond knowledge to the appropriate staff.
• Ensure actions are taken to resolve problems and concerns.
• Maintain customer accounts and records of interactions.

Skills

Customer service

Active listening

Communication

Problem resolution

Teamwork

Education

High school diploma or equivalent

Job description

Pye-Barker Fire & Safety, LLC is seeking a Customer Service Representative to assist customers by phone or email, resolve inquiries, and support branches and partners. The role emphasizes end-to-end issue resolution and a strong focus on customer satisfaction.

Ideal candidates have a high school diploma and proven customer service experience, with excellent communication skills and proficiency in standard software. On-site role with competitive benefits and career growth opportunities.