Service Coordination Specialist

1-800 Hansons; Troy (MI); On-site; USD 20,000 - 22,000; Full time

Benefits offered by this job

Health benefits

401k with company match

Paid time off

Holiday pay

Career development

Referral bonuses

Employee discounts

Job summary

1-800 Hansons in Troy, MI is hiring a Customer Service Coordinator to support our Service Team. You’ll be the bridge between customers and service technicians, ensuring post-installation requests are handled quickly and professionally. We provide training and growth opportunities within the company.

We offer competitive hourly pay and benefits after 30 days, plus 401k matching and paid time off, with frequent coaching to help you advance into leadership or operations roles.

Qualifications

• High school diploma or GED
• 1+ year of customer service, administrative, or coordination experience
• Strong communication and organizational skills
• Ability to multitask and stay composed in a fast-paced environment
• Basic computer skills, including familiarity with MS Office
• Ability to work independently and as part of a team

Responsibilities

• Serve as the main point of contact for incoming customer service requests, ensuring prompt and professional follow-up
• Respond to service tickets so customers are kept informed and confident their needs are being addressed
• Schedule and coordinate service technicians, prioritizing by area and urgency to maximize efficiency
• Assist walk-in customers and handle their needs on the spot with a solutions-first mindset
• Collaborate with internal teams to resolve issues quickly and ensure a positive post-installation experience
• Build a thorough understanding of Hansons products to confidently answer customer questions

Skills

Customer service experience

Communication skills

Organizational skills

Multitasking

MS Office

Education

High school diploma or GED

Tools

MS Office

Job description

1-800 Hansons in Troy, MI is hiring a Customer Service Coordinator to support our Service Team. You’ll be the bridge between customers and service technicians, ensuring post-installation requests are handled quickly and professionally. We provide training and growth opportunities within the company.

We offer competitive hourly pay and benefits after 30 days, plus 401k matching and paid time off, with frequent coaching to help you advance into leadership or operations roles.