Customer Service Coordinator (Service Team)

HANSONS; Troy (MI); On-site; USD 25,000 - 28,000; Full time

Benefits offered by this job

Health benefits after 30 days

401k with company match

Paid time off with rollover of unused/

Holiday pay eligible

Career development tools

Referral bonuses

Employee and Friends & Family discount

Job summary

HANSONS is hiring a Customer Service Coordinator to support our Service Team. You’ll be the bridge between customers and service technicians, ensuring post-installation requests are handled quickly and professionally while learning and growing with a tight-knit team.

We offer competitive pay at $18-$20 per hour, weekly direct deposit, comprehensive benefits after 30 days, a 401(k) with company match, paid time off, and opportunities to advance into leadership, scheduling, or operations roles.

Qualifications

• High school diploma or GED is required.
• 1+ year of customer service, administrative, or coordination experience.
• Strong communication and organizational skills.
• Ability to multitask and stay composed in a fast-paced environment.
• Basic computer skills, including familiarity with MS Office.
• Ability to work independently and as part of a team.
• Preferred: Experience in a service-related role supporting customers with previous product installations.

Responsibilities

• Serve as the main point of contact for incoming customer service requests, ensuring prompt and professional follow-up.
• Respond to service tickets so customers are kept informed and confident their needs are being addressed.
• Schedule and coordinate service technicians, prioritizing by area and urgency to maximize efficiency.
• Assist walk-in customers and handle their needs on the spot with a solutions-first mindset.
• Collaborate with internal teams to resolve issues quickly and ensure a positive post-installation experience.
• Build a thorough understanding of Hansons products to confidently answer customer questions.

Skills

Customer service experience

Administrative skills

Coordination

MS Office

Multitasking

Teamwork

Communication

Education

High school diploma or GED

Tools

MS Office

Job description

HANSONS has been a trusted leader in home improvement for 35+ years, serving customers across 10 states and 16 locations nationwide. Our goal is simple: bring in great people, invest in them, and build long-term careers. Many of our team members have been with us for 10, 15, even 20+ years. If you’re looking for a stable environment where you can learn, grow, and make a real impact, you’ll fit right in.

Come Grow With Us

HANSONS has been a trusted leader in home improvement for 35+ years, serving customers across 10 states and 16 locations nationwide. Our goal is simple: bring in great people, invest in them, and build long-term careers. Many of our team members have been with us for 10, 15, even 20+ years. If you’re looking for a stable environment where you can learn, grow, and make a real impact, you’ll fit right in.

The Role

We’re hiring a Customer Service Coordinator to support our Service Team. In this role, you’ll be the bridge between our customers and our service technicians, helping ensure that every post-installation service request gets handled quickly and professionally. You’ll work with a tight-knit team, support real customers with real needs, and have the chance to grow into leadership or operations over time. We’ll provide all the training you need to be successful.

What We Offer

• $18-$20/hour starting pay based on experience
• Weekly pay via direct deposit
• Health benefits at 30 days of employment (medical, dental, vision, life, critical, accident, short-term & long-term disability)
• 401k with company match at 90 days of employment
• Paid time off with unlimited rollover of unused hours
• Holiday pay eligible at 30 days of employment
• Career development tools and opportunities to grow within the company
• Frequent one-on-ones with your manager to support your goals and career path
• Referral bonuses from $500 to $1,500 per referral hired
• Employee as well as Friends & Family discounts
• Committees to join: Fun, Well-Being, and more- because culture matters here
• And so much more!

Why People Choose This Job

• No sales, no quotas, no cold calling
• Consistent Monday-Friday schedule, 8:00 AM - 5:00 PM
• Stable, year-round work, not seasonal or contract
• Smaller, collaborative team environment vs. large call centers
• Real opportunities to grow into leadership, scheduling, or operations roles

What You’ll Do

• Serve as the main point of contact for incoming customer service requests, ensuring prompt and professional follow-up
• Respond to service tickets so customers are kept informed and confident their needs are being addressed
• Schedule and coordinate service technicians, prioritizing by area and urgency to maximize efficiency
• Assist walk-in customers and handle their needs on the spot with a solutions-first mindset
• Collaborate with internal teams to resolve issues quickly and ensure a positive post-installation experience
• Build a thorough understanding of Hansons products to confidently answer customer questions

What We’re Looking For

• High school diploma or GED
• 1+ year of customer service, administrative, or coordination experience
• Strong communication and organizational skills
• Ability to multitask and stay composed in a fast-paced environment
• Basic computer skills, including familiarity with MS Office
• Ability to work independently and as part of a team

Preferred:Experience in a service-related role supporting customers with previous product installations; familiarity with the home improvement industry

Growth Opportunities

Many team members in this role grow into Team Lead positions, scheduling and dispatch leadership, and operations or office management. We promote from within and invest in long-term careers.

Schedule & Location

Full-time, onsite. Monday-Friday, 8:00 AM - 5:00 PM. Occasional nights, weekends, and overtime as needed.

It is the policy of 1-800-Hansons not to discriminate against age, color, sex, sexual orientation, gender identity, disability, national origin, race, religion, or veteran status.

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