Service Contracts Coordinator II

Arthrex, Inc.; Santa Barbara (CA); In loco; USD 70.000 - 100.000; Tempo pieno

Vantaggi offerti da questo lavoro

Medical Insurance

Dental Insurance

Vision Insurance

Life Insurance

401(k) Matching

Annual Bonus

Tuition Reimbursement

Wellness Incentive Program

Free Onsite Lunch

Paid Time Off

EAP

Descrizione del lavoro

Arthrex, Inc., located in Santa Barbara, CA, is seeking a Service Contracts Coordinator II to ensure contract accuracy and support the service and repair organization. The role collaborates with the Service Sales Manager, other coordinators, and global partners to maximize service revenue.

The ideal candidate holds a bachelor’s degree with six years of contracts or customer service experience. SAP and Salesforce experience is preferred, and the position requires strong attention to detail and

Competenze

• Bachelor's degree required.
• Six years of experience in contracts, customer service or related field.
• Experience in medical devices preferred (3 years).

Mansioni

• Enter device service exchanges in SAP and verify contract accuracy.
• Assist in preparation, review and administration of service contract proposals.
• Serve as point of contact for customers on contractual matters related to service and extended warranties.
• Secure necessary approvals and ensure standard procedures are followed.
• Compile and maintain installation base, contract utilization and revenue forecasting analyses to identify trends.
• Monitor and report key account satisfaction.
• Collaborate with Manager - Service Sales and Product Management to plan new service products for new markets.

Conoscenze

Strong communication

Attention to detail

Problem solving

Multi-tasking

Cross-functional collaboration

Formazione

Bachelor's degree

Strumenti

SAP

Salesforce

Descrizione del lavoro

Arthrex, Inc. is a global medical device company and a leader in new product development and medical education in orthopedics. Working within the strategic plan, the Service Contracts Coordinator II will work with the Manager Service Sales, fellow Service Contracts Coordinators, Customer Service Contracts Team, and the entire Service and Repair organization to ensure accuracy in contracts and to support and monitor service products to maximize service-related revenue. This position will be located at our facility in Santa Barbara, CA.

The ideal candidate will possess a bachelor’s degree and a minimum of six years of experience in contracts, customer service, or a related business function. This role requires exceptional attention to detail, strong verbal and written communication skills, and the ability to effectively analyze issues and implement practical solutions. Candidates should demonstrate strong problem-solving capabilities, sound judgment, and the ability to manage multiple priorities in a fast-paced environment. Success in this position also requires the ability to collaborate cross-functionally with internal stakeholders and business partners globally to ensure efficient processes and high levels of customer support. Experience with SAP and Salesforce is preferred.

Join our talented team at a global medical device company focused on Helping Surgeons Treat Their Patients Better™

Essential Duties and Responsibilities:

• Enters device service exchanges in SAP and verifies contract accuracy.
• Assists in the preparation, review, and administration of service contract proposals.
• Serve as the point of contact for customers on contractual matters related to service and extended warranties.
• Secures necessary approvals and ensures that the standard company procedures are followed.
• Compile and maintain global installation base, contract utilization, win/loss and revenue forecasting analysis to identify trends and opportunities.
• Monitor, track and report on key account satisfaction.
• Work closely with Manager - Service Sales and Product Management Teams to create strategic plans for introducing new service products into new markets.

Experience/Education:

• Bachelor's degree required, preferably in business, management, or engineering,
• 6 years’ experience in contracts, customer service or related field required
• 3 years’ experience in medical device industry preferred

Knowledge/Skills:

• Ability to multi-task and work under tight deadlines with some supervision
• Strong collaboration skills with internal and external team members
• Ability to communicate effectively with internal and external team members
• Organized and prompt follow up skills necessary
• Strong, working knowledge of applicable specialty systems
• Demonstrated independent problem-solving abilities and abilities to collaborate-cross functionally
• Strong written and verbal communication
• Intermediate organizational and project management skills which require some supervision
• Liaise with other internal departments such as: Product Surveillance, Service Logistics, and Technical Support to resolve the proper flow of information between the business and the customer
• Advanced skills in Microsoft Office Suite.
• Advanced data entry skills and attention to detail
• Basic knowledge of SAP/ERP system or equivalent

Language and Communication Skills:

• Ability to comprehend and apply language skills to the degree required to perform the job based upon the job requirements listed above.
• Ability to verbally communicate ideas and issues effectively to customers, other team members and management.
• Ability to write and record data and information as required by procedures.
• Work is performed under general direction and supervision
• Work is reviewed for soundness of judgement and overall adequacy and accuracy
• Consistently owning a set of assigned tasks/activities with intermediate oversight
• Refers to policies and procedures for detailed instructions
• Medical, Dental and Vision Insurance
• Company-Provided Life Insurance
• Voluntary Life Insurance
• Flexible Spending Account (FSA)
• Supplemental Insurance Plans (Accident, Cancer, Hospital, Critical Illness)
• Matching 401(k) Retirement Plan
• Annual Bonus
• Wellness Incentive Program
• Free Onsite Lunch
• Tuition Reimbursement Program
• Trip of a Lifetime
• Paid Time Off
• Employee Assistance Provider (EAP)

All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other status protected by law.